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Custom Color Set
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66,637 Verified Client Reviews |
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It's okIt does not cover my stubborn grey at my temples. The color is still too warm for me. I really need an ash it is very difficult to find. I have naturally ash blonde hair it has darkened as I age because I am never in the sun..., but it is still not warm at all. I wish I could get a good ash color☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichette - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not HappyI used the same color that I've used the other times I've colored my hair. However, this time it came out VERY dark!! I've washed my hair several times trying to get it to lighten up, but it hasn't helped. So I doubt that I'll be ordering again any time soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Husband's disappointment!I wanted to have a light blondish brown color with a slight reddish tent. Instead I am now a carrot 🥕 top! My hair is medium auburn all over and he hates it. How can I get it more blonde? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Still not happyNeed more copper and gold, less brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLysa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
completely wrong colorI requested color to lighten my natural hair by one shade. I sent pictures and I picked the color closest to my natural hair and the color I wanted to change it to. The "professional" stylist decided my hair was actually darker than what I had chosen so she insisted I go with a different color to achieve the "one shade lighter" that I requested. Of course, it came out at least one shade darker than my natural color. When I asked for solutions, I was told I could buy only one shade lighter (my natural color again), but I couldn't buy highlights without buying another full kit. It seems to me that if they wanted to keep me as a customer they would have offered to ship the new color with highlights if that would fulfill my initial request. Instead, they are getting this bad review and the loss of what could've been a steady customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Doesn't stickIve noticed over the two colorings I've done that the color washes out/fades after just a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBri - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color turned out with a very red tone.The procedure was very easy to do. But the color was not what I wanted. A cool Beige dark blonde which turned out to be a red dark blond. I am really hoping they can fix this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Cancel any additional productI am not happy with your Product. --- Stop any additional shipments ! I do not want this hair coloring E Salon product shipped again. Stop !! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
my reviewdid not like how my hair felt after appying color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry to hear that you were unhappy with the way the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color was fine butthe product followed by the shampoo/conditioning product left my hair with a coating of some sort - it feels terrible. I need to re-wash it to hopefully get it back to it's previous texture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |