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Custom Color Set
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66,655 Verified Client Reviews |
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Love the colorAlthough the color is great, and this product is easy to use, this last application seems to be fading faster than previous applications. I used the same amount of time to process, and I only shampoo twice a week. My gray at the temples is showing sooner than expected and the color doesn't seem as intense past the first week or two. Have you changed the formula? Suggestions would be appreciated. Thank you. 0 of 0 people found this review helpful. Did you? |
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Ammonia-Free = Success!I had tried a few different hair dyes but noticed that my scalp would become unbearably itchy - the kind of itching that once you started there was no way to stop! I was such a novice, I didn't know that it could simply be the ammonia in the formula. I switched to eSalon (great deal!) but noticed the same itching. I did some research then spoke with the color consultant. She was so helpful! She told me that my custom color could be re-formulated WITHOUT the ammonia. I was game for one more try. My 'new' color arrived on my doorstep in 3 days and I immediately colored my hair... And then I waited. 1 hour - nothing, 1 day nothing. Hurray -no itching! What a relief. I love this product. The ease of ordering and application AND great customer service. Do it! 0 of 0 people found this review helpful. Did you? |
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My hair really loves Esalon hair colorYA know how after three weeks box color can make your hair dry and brittle until its colored again, this does not happen with Esalon and my hair just looks so natural. Feels nice too. Its the only color I will use on my hair !! 0 of 0 people found this review helpful. Did you? |
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The BestI will never buy box stuff again....my hair still looks great...I am so lucky to have found you e-salon...thank you!! 0 of 0 people found this review helpful. Did you? |
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Ok but could improveSome of the grey hair on the top of my hair did not keep the color (for even a day). The hair underneath by my ears seems to be too dark 0 of 0 people found this review helpful. Did you? |
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colorThe color is always good, but I think it's time for a change. 0 of 0 people found this review helpful. Did you? |
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not sure what to say!I had hoped that the colour would make my hair as described (lightest blonde) but unfortunately it made my hair orange! Most disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy - We’re sorry that your results turned out with an unwanted orange shade. Since the color did not turn out the way you expected, we have gone ahead and refunded in the amount of the hair color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Didn't work at allI was so excited for my new color and when I was all finished and followed directions perfectly my hair didn't change at all!! It didn't take the color...that's never happened with any box color I've purchased from the store. I was so disappointed!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that you were disappointed by the results of your color application. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Liked it, but...Easy to use instructions, color looks nice, but gray coverage doesn't last very long and you are almost required to stay with your "real" hair color. I would have liked to go several shades lighter for summer, but... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color fadeDid not cover the gray well ; color faded within a week. Previous shipments worked better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsACeJ - We’re sorry your color didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |