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Custom Color Set
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66,655 Verified Client Reviews |
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BummedMy first esalon was amazing! It was rich, vibrant, soft and we'll covered. And it lasted quite a Long time!! This is my second time, which meant roots touch-ups only. It seemed to begin great, but within a week (not even a week) the color was fading out fast FAST! ! 2 weeks in, I can hardly tell there was a "touch up" at all :-( . Every bit of the gray that grew out was now very visible. I want to know why initially the application was amazing and why the touch up was not? Maybe my hair is too thick for just one bottle?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeeR - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
They DO NOT pay attention to photosI don't know what happened but they sent me a way too dark red and then when I asked to have it lightened they sent me THE SAME color or what looks exactly like it on me.VERY DISAPPOINTED 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not bad for first timeI would like the color to be a little richer. The color looks good but for my hair it looks like my color when it's a few weeks old (a lil washed out). I would definitely try again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
need better gray coveragethe color was matched well but it did not cover the gray hair as well as I had hoped and faded quickly on the gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DisappointedColor does not lasts. Washes off too soon. Within a few days my grays came back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKely - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorThe color looks horrible. I've had to spend so much extra money going to 3 different salons trying to have it corrected to no avail. I can't stand to look in a mirror now. It's awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
HorribleI have colored my hair for many many years and have never been more disappointed in a product. I ordered auburn and it tinted my hair purple that washed out in one week. People had a "oh dear" look when I first colored it, asking me if I meant to color it that way. Also the final horrible side effects were that my scalp has a slight itchy feel to it still and my hair is now super brittle (I've always had pretty healthy hair). I would give negative stars if I could! I will not be ordereing ever again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLara - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
custom hair colorThe color was to dark for my liking 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
SorryBut this time not good very dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs |
Didn't touch my highlightsMy initial request for hair color was met with an email that my stylish thought my choice was too dark. Trusting her and the process I didn't reach out. Now after coloring my hair there is no noticeable difference in my hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLogan - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |