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Custom Color Set
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66,655 Verified Client Reviews |
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Really nice colourSlightly lighter for the summer . Still find that the grey temple hair doesn't cover though which is disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I wanted to like it but I just wasn't impressed...I wanted to love the product but even with two bottles it wasn't enough for my hair... and I wouldn't say my hair is super long (maybe a few inches past my shoulders). It is thick but I mentioned that in the questionnaire, so if they had suggested a third bottle I would have done it. But let's face it, three bottles worth won't really save me much money (as opposed to going to my hair dresser). The color also didn't last more than a few washes (with color safe shampoo and conditioner). I'll be sticking with the professional. 0 of 0 people found this review helpful. Did you? |
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The color is not special at allColor is a bit too blond. My hair has suffered a lot from your product. It is very dry and looks really unhealthy since the treatment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabine- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Not enoughI have always received 2 bottles in the past (1 for roots and 1 for the rest). This time I got 1 bottle which was not enough for my whole head. The color is darker than I like and not red enough. I am planning to cancel my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DisappointedI could not leave the product in my hair for the required time because it was burning so bad. Will never purchase again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Loved the color; hated the conditioner!I ordered eSalon for the first time in 2015 and just got around to using it. While I loved the custom color results, I absolutely HATED the conditioner. It made my hair feel heavy and extremely oily, instead of its usual silkiness. Even after several rinsings, the product stayed in my hair, creating an unpleasant sticky feeling that also caused residual color to cling to my hands during brushing. If I ever use this product again, then I will substitute my own conditioner for the one that comes with the kit. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrena- Thank you for your feedback. We apologize for the disappointing experience you had with our conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not what I wantedAfter my first color I received an email asking me if the color was correct or did I like and I said no it was not red enough. Wanted more red than brown. I was provided with some type of gloss, still not what I wanted. When the next order came out I was not even asked if I wanted to change it or how I liked it and it was just sent. I was the same color of more brown than red. Plus the color washes completely out of my hair before it is even time for my next hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
bewarethe colour is so potent, ruined my hair, dried it out completely, made it brittle, colour faded very fast and made my hair look very unhealthy. never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Color is coming outIt's been 2 weeks since I colored my hair and my white hair is showing. I can't believe how fast my color is fading and the money I paid which is a lot and I expected a lot better than the store product I usually buy but nope I feel I got ripped off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxane- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Great Color, but AllergicLoved how this was all packaged. After doing my color, I really liked how it turned out, but within two days I broke out in a rash on my ears, neck and head. So, I had to discontinue auto delivery.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |