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Custom Color Set
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66,713 Verified Client Reviews |
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Redheads stay awayOMG. I had beautiful red/brown/gold hair and now i look like Lucy Ball. Now I will have to get a color stripper and get this Tennessee orange off my hair. I ordered a light brown gold and it came out bright orange. I want my money back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Worst hair product ever.Worst company ever with a product that doesn't cover/ fades after washing. The only reason why it gets a one star is that it would not write a review without at least one star. It doesn't even deserve that. Company keeps your credit card on file for anyone and everyone to access and steal! When requesting a cancellation, company still keeps everything active and open so anyone can access and steal your information PLUS they won't cancel your account. Worst company ever! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDbixfk - Thank you for your review. We're sorry that eSalon didn't meet your expectations. We can confirm that your account has been cancelled and your information has already been deleted. |
Bad CoverageThis color does not cover my gray at all. It highlights it more. I have tried the product three times, It does not work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Coverage✅I love the gray coverage.. However, it seems to really dry my hair out along my temple.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We’re sorry that your custom color left your hair along your temples feeling dry. Since you were unhappy with your results, we're sending you our signature Keepin' It Rich Moisture Mask. This powerful treatment contains quinoa seed extract which protects the hair, avocado oil which boosts moisture, and jojoba seed extract which softens and adds shine to your hair. We will reach out to you with more information shortly! |
Does not last very longI love the color but it starts to fade after a week (and yes, I use a sulfate free shampoo). I don't understand why over the counter colors last for over a month but eSalon only lasts for about a week. I have not been able to get a clear cut answer to this question. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosemary B- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Not what I expectedMy roots came out so light I had to redo them. Even thought my allergy test was OK, my scalp was red & irritated. I had to wait a week before redo of roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAida - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
No gloves in boxI was disappointed to find when I went to take everything out to start my process this time that the gloves were missing from my box this time, i actually went back through twice to make sure i did not miss something. I had to stop and go and purchase some before i could color my hair, so i had to wait another week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We are so sorry your gloves were missing. We are looking into this further. In the meantime, extra complimentary gloves will be shipped in your next order. |
Hair colorMy hair was much drier than what I thought it was going to be, even after adding all of the conditioner. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
PaintThis product felt like paint on my hair and it took many washings to remove the excess from my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly- We’re sorry that your recent hair color left your hair feeling like paint—and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean. Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further. |
SadI had been waiting and waiting to dye my hair because it never turns out right. Thought this would be a good way to get a good color. WRONG! My natural color is a boring light brown. I had lighter blondish/red tones towards my ends from a yr old dye job. I was really just wanting to get back to my natural color. I ended up super dark with a greenish grey tint. It looks nothing at all like the color description. It is so shockingly dark that it looks like I'm wearing a wig. Seriously embarrassed to have to leave my house tomorrow. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |