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Custom Color Set
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66,689 Verified Client Reviews |
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FadesCan only see purple in sun or under light. Looks brown in pics. When grey comes in, purple really fades. It also resorts back to my underlying brown. Which is odd. Brown lasts over grey. Purple over brown gets back to brown. Dilemma? Maybe a bit more purple? How can it be less fading? I do not want to look like I'm going to a Marilyn Manson concert. I'm 64. Thx. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBella - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not as expectedThe color was darker than I expected. Gray hairs returned in three weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrienne - We apologize that your color did not provide the gray coverage you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Great product...but only covers my gray hair for 2 weeks.I really like the color and how soft my hair is after using this product. However, the past few times I have used it the color is not covering the grays past 2 weeks. I am finding this frustrating. I have checked my time, made sure the grays are well covered, but despite everything I am having gray show up within two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAgnes - We’re sorry that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
CoverageColor did not stay on my roots. It's washed away. :'( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We’re sorry to hear that your color washed away. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were not 100% satisfied and hope to provide you with a color that will deliver your desired results. |
too redI don't like it, still looks a brassy red I don't like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandi - We apologize that your recent hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We hope to provide you with a reformulated color that will better suit your needs. |
Love my color!!!!Love my color. I choose medium brown with blonde highlights. It is wonderful. I have had grey in my hair since high school. This year I have my 50th class reunion and love not having that grey. Thanks eSalon. Donna S. 0 of 0 people found this review helpful. Did you? |
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ExcellentThis color did exactly what it said it would do cover my gray very happy, it also left my hair with highlights that was exceptional an unexpected surprise 0 of 0 people found this review helpful. Did you? |
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PerfectI can not believe it!!! It's perfect. 0 of 0 people found this review helpful. Did you? |
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Best product I've found!I have tried coloring my own hair several times over the years and was never happy with the results. E-salon makes it easy and covers the gray! 0 of 0 people found this review helpful. Did you? |
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Love itIt's affordable! it covers my gray and does not turn my gray roots red or orange like many others products. I love not having to sit in a salon for hours and I can color my hair when it is convenient for my schedule! 0 of 0 people found this review helpful. Did you? |