|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Custom Hair Color is amazingI love your product. I had sent a picture to match the color I had done in a salon. This morning I colored my hair, I was, to be honest nervous. Instructions were spot on and I am in love with the color. I feel like it was an exact match. 0 of 0 people found this review helpful. Did you? |
|
Not impressedThis product last as long as the store bought products that I use. 0 of 0 people found this review helpful. Did you? |
|
Absolutely brilliantThis is a hassle free process. So many options to tailor it to suit you. Change chosen color, frequency etc. Would highly recommend. 0 of 0 people found this review helpful. Did you? |
|
Hair colorI love the color. It comes out a warm, golden brown with some red tones. I am still have trouble getting it to cover the gray well. Especially around my face and the crown of my head. 0 of 0 people found this review helpful. Did you? |
|
Consistent hair colorColor is fairly consistent with little fading. I know that my package will arrive at the time I need it. 0 of 0 people found this review helpful. Did you? |
|
Easier than I thoughtApplication was easier than I thought. I did not get the first color only on the roots - I was a bit messy about it because frankly, it's really hard to get color strictly on 1-inch of roots by yourself and in only 10-15 minutes. Applying the second color on the ends was easy, but I was a bit messy about it as well and some ended up going on the roots. I thought I would see a line of demarcation where the root color and ends color met up, but the color is seamless. I think I may want a touch more brown in the roots the next time, but I am going to see how how I like it being brighter than I thought. Medium brown red copper is very vibrant! 0 of 0 people found this review helpful. Did you? |
|
No shine, no coverageThe color did not cover my grays. There was no vibrancy at all! No color! Wgat was this all about anyway? I literally do not even know what was it that this complex did. I had 100% better results from a conventional product from a pharmacy. So dissatisfied and disappointed. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarco - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Going back to the salonWill not use this product again. Maybe no fault of theirs, but my hair isn't close to the color indicated by my "personal" color analysist. Called my hair dresser in tears. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarcy - We’re truly sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
The Straw TestJust this morning, I followed the hair coloring directions to the letter. I have wavy/curly hair and don't use a dryer or any other heat producing device on it. After my hair air-dried, which is what it does daily, it felt like sticky straw. I re-rinsed and applied my conditioner which is meant for wavy / curly hair. After it dried, it felt like dry straw. Basically, I'm pretty certain this product stripped my hair of every bit of natural moisture it had. I look horrible and need to figure out what to do. As it is, I've already cancelled my plans for tonight, my last Saturday night of a week long vacation, so thanks for that. :( 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsA.L. - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Does not cover grey hairLove the colour but did not last 1 wash! Grey hairs on roots are back. So disappointed. Colour match is perfect and product easy to use but just doesn't work. Will only use permanent colour moving forward. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHannah - We’re sorry that your first order did not provide the coverage you expected. We have reviewed your account and see that your colorist received your feedback and processed a reformulation designed for longer-lasting results. Again, we're sorry that you were unhappy with your color results and hope to receive your feedback on your new formulation soon. |