|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Terrible ProductThe color came out very different than it was supposed to be. It was a flat ugly color. It took me forever to wash out of my hair. It felt sticky and grosse for several days. It also didn't cover my grays at all. To make matters worse I just got charged again and received it again. I don't remember signing up for them to send it automatically every couple of months. Do not waste your money. This is s terrible product. Drug store hair dye is cheaper and better. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have sent you more an email with more information, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
A bit too redIt's consistent with the last color I used, which is fantastic, but I'm still left with more red than purple tones. My hunt for the perfect violet-brown continues. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaegan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Horrible ResultsI am very unhappy with the results of my most recent color. The root color has always been too dark, but every time I tried to get it lighter, it just turned orange. I was going to try to just stick with the dark root color and do highlights every time I did my roots, but that isn't going to work either. The highlights turned the dark hair orange. It looks awful and now I'm going to have to go to the salon to get it fixed. This has not saved me any money at all and now I'll have to go back to getting it done at the salon. :( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarti - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and will reach out to you shortly. Again, we apologize that you were unsatisfied with your experience. |
Wanted blonde got blahI started with light brown undyed hair and chose to go to medium beige blonde. I included a photo of my hair and wrote a note to the colorist. In the note I stated that even with ash colors, my hair will go golden thinking adjustments would be made. The finished product is a bland and boring dark golden blonde. Not at all what I wanted. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJessica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, reached out to you to see how we can better assist you. Again, we apologize that you were unsatisfied with your experience. |
Not the color I was going forI was super excited to try out this hair dye and my hair turned out way darker than what I was expecting and hoping for. I followed the instructions and was looking for a brighter copper color and ended up with dark brown with a red undertone. After explaining to the color expert that I did not get the color I was expecting, she told me my hair is now too dark to lighten (which is why I was upset in the first place). Currently waiting to hear if there’s anything they can do for me. If not, I’m done with this online service. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichele - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
grey coverageIt does not seem to cover the grey as I had hoped 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVirginia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and will be adjusting your formula to better cover your grey hairs. Look for your follow up email for more information. |
Having trouble getting the color i wantI have been getting mg hairs professionally colored until i started esalon. I want my hair a little redder, had them change the color the past 2 months . I know red odd the hardest color to achieve, espevially with my naturally dark with grey hair. Just don't know how to get it redder... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeidi - We’re sorry that your recent formulation has not turned out as red as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Faded to quicklyAfter 10 days color faded and copper tones came out 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDorothy- We apologize for the disappointing experience with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Not what I asked forI asked for a brighter red because I liked the color I got last time, but it faded quickly to a copper - which was pretty, but I wanted something more vibrant with the red. And I used this, and my hair is a dark brown. I am really unhappy seeing as this is the EXACT OPPOSITE of what I asked for. I would have been better off not putting in a request. My friend recommended this website to me and has beautiful hair so I'm not sure where I went wrong. Why did a "brighter color" turn dark with only red undertones barely noticeable in direct sunlight? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJessica - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to reformulate your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Personal Stylist did not listen wellI originally worked with a stylist, and the first round of coloring was way too dark. There were two different colors, one for the roots and one for the ends, and they were different colors and did not blend at all. So I asked for more auburn red in the mix, so the color would be lighter, and the same color for both ends and roots. Instead, they sent me two different colors again, and the root color was still way too dark and I can't wait for it to wash out. The dark color is too stark against my skin tone, and I hate it. I feel that the stylist just did what they wanted and didn't really listen to me. Actually, if I had a box of the color I purchase over the counter, I would have used that instead, but since I already had this color from Esalon, I thought I would give it one more change. I am sorry I did. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheri - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |