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Custom Color Set
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66,689 Verified Client Reviews |
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New year, new me!!I am really happy with my purchase! I wanted to go even darker but was advised against it and I am so happy that they recommended the color I have now. I am looking forward to my next shipment. 0 of 0 people found this review helpful. Did you? |
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Wow...love this colorThank you, I really love the color and the gray coverage could not have been better. I did learn that the formula they sent me could have been made into 3 separate usages....so this ends up being very cost effective. Again, I love my color!! 0 of 0 people found this review helpful. Did you? |
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Thrilled with the lack of ash or red!Just the right blond is soooo hard to get. My natural pale ash blond always accentuated the blotchy pink tones that are NOT AT ALL flattering. Seriously, we're not talking rosacia; but because there is so little pigment in my skin and hair, my Hollywood look-alike is Sissy Spacek in the movie Carrie :-( I'd rather be a look-alike of Desp. Housewives' Lynette Scavo or even the lovely Jody Foster. My "off-the-shelf"' box always had too much copper (Bernadette Peters circa 1972) or too much platinum (Ellen D) in it to look really natural. Once I used a mass-produced ash color and ended up running to the pro's with purple hair! What I got from eSalon is a light blond that looks totally natural without any red, gray or platinum! Thanks eSalon! I'll be back with a review of the shampoo and conditioner when I've had a chance to use them! 0 of 0 people found this review helpful. Did you? |
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Custom colorI really like the color, but find I need to do an all-over coloring each time to get the same darker result. The color tends to fade more reddish by the time I color it again and I like to get back to the dark brown coloring. 0 of 0 people found this review helpful. Did you? |
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Love the color!The color is exactly the same shade every time, just as I have chosen it. The color doesn't seem to last as long as when I have it professionally colored, but I will continue to use the product! 0 of 0 people found this review helpful. Did you? |
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Damaged HairI was very unhappy with the results and quality of this product. I had decent expectations, nothing too high, but nothing prepared me for how damaged my hair would be from this product. I wanted to cry, I lost so much hair and had to have 3-4 inches cut off after. Split ends all over my hair. After cutting so much, I still have damaged hair, it will be years before it goes back to normal. First, the process and product is messy, got everywhere. The color did not take, I followed instructions to the "t". I almost passed out from the fumes and chemicals on my head, absolutely toxic. And I was in a completely ventilated space. Worst of all it damaged my hair and no matter the color that cannot be changed. I have no idea as I have colored my hair for years but never experienced a product that damaged my hair like this. I have used bleach on my hair in the past and even bleach didn't damage my hair like this. I cannot recommend its use and see all of these positive reviews and am somewhat confused...wonder if it went bad or if the mix was wrong. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We are sorry to hear about your eSalon experience! It sounds as though the product was over-processed on your hair significantly, which lead to the damage. To remedy this, we'd suggest a hydrating mask to help restore the hair in the meantime. Most of the time, if the product is too drying the concentrated color has been applied throughout the hair, which is not recommended. We apologize again for any inconvenience! |
It burns my head xPlease cancel all shipments and orders. This is my second request. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We've reviewed your profile and see that a representative has already refunded you for your orders. Again, we apologize that you experienced an allergic reaction. |
Not HappyMore Burgundy than Red.. Sent emails, and asked for autoshio tobe turned off. Asked for refund but was told too late 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We're sorry that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that one of our representatives has already processed a refund for the hair color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
IT WAS OK........IT WAS WAY TOO RED FOR MY TASTE. IT DID NOT COVER GRAY AS EXPECTED. VERY DISAPPOINTED AND DO NOT WANT ANY MORE SHIPMENTS. WILL REFUSE/RETURN SHIPMENT THAT WAS AUTOMATICALLY SENT. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We apologize that you were disappointed by the red hues and gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Good coverage but...The color is great however I have to wash my hair immediately 2 to 3 times for it to not be sticky. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara Jean - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |