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Custom Color Set
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66,689 Verified Client Reviews |
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Color washed right outThe color would have been correct for what I ordered. However, the color washed right out. The roots, since they were darker than the ends, stayed a bit longer. Did not last 10 washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
TERRIBLE EXPERIENCEI'm extremely disappointed with how this turned out!! Immediately when I received the box, I opened it only to find out that one of the bottles had leaked out into the plastic container. I still decided to move forward, which was a huge mistake. I was looking forward to this since I'm a professional and can't stand the amount of time it takes going to the salon, let alone the cost. I asked for an ashy blonde color, my roots ended up bright orange and the remainder of my hair turned a blonde / green color - my ends were green!! I ended up having to go into the salon and sitting there for 3 hours. $300 later, they were able to somewhat fix it. It was a terrible experience, I'm extremely dissatisfied. Michelle Becker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
They couldn't match color & killed hairI went in to get color matched, yet they chose a color that resulted in a lot lighter band to cover the new growth. So failed to deliver for what I went in for. And I now have to pay extra for a professional to fix that next time I go to a salon. Also the formula is very strong, my hair was healthy and silky when I walked in, now it's like dry hay. Never putting this stuff on my hair again. Wouldn't recommend. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
disspointed, totally.Fast shipping. Nice packaging. Color looked great for one day. i skipped washing my hair alot and used sulfate free shampoo and conditioner when i did.. still each shower had purple water,very messy. and the color faded faster than a box at home dye (which would have been cheaper). also, then shampoo and conditoner given to me in the package from e-salon wasnt very good at all. Thanks anyways. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not Real HappyYou've adjusted my color a couple of times, but it's still not what I want. It's real greyish blonde now. I'm going to cancel because it's too expensive to not be getting the color I need. Thanks anyway! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see one of our associates was able to get in touch with you, per our Satisfaction Guarantee. |
Not HappyI changed my review cause this time I ask for purple dye and I got no purple at least the first time I did it I got a hint of purple ! Will not order again , do love the shampoo and conditioner tho would do 0 stars for this if I could 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDear Brenda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hair ColorCustom hair color does not last as long as I expected although it does last longer than regular store bought hair coloring. And the color is a much better match to my hair. 0 of 0 people found this review helpful. Did you? |
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hoping for a little morethe coverage of the gray is problematic and the shine is lacking on the black color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaomi - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
second time having it come out and this was worseIt was too dark and too flat. It made me look washed out. Honestly, this is the second time the color has been shipped and I was my hair EVERY 3 days. Color was dull looking and washed out after a month... do the math, it should have lasted much longer than that especially when I was it every 3 days using a color safe shampoo and cond that is sulfate free. I'm not happy at all. Your color formula dries out my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
UnhappyUsed the soft black last night and followed instructions to the tee. I can still see a few grays and my previous hair color is still noticeable through out. Not impressed and a little frustrated because I want the black to be even thoughout but I don't want to add more chemical to it and potentially cause more damage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsB- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |