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Custom Color Set
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66,689 Verified Client Reviews |
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NO shineMy hair is literally a flat black after mixing my dark brown with the highlight kit. The first time I ordered, I loved the dark brown I ordered, so I changed nothing. This time, I'm embarrassed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
DyeLasts 3 weeks 0 of 0 people found this review helpful. Did you? |
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Harsh & BrittleI was very distressed that the demi-permanent color was extremely harsh and made my hair brittle. Regrettably, eSalon does no mix semi-permanent color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyle- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
TERRIBLE COLORI loved my color but the past few shipments have had an aweful almost strawberry color. I asked for a darker color and I still received this terrible color. I'm so disappointed especially after telling my friends how wonderful your product was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Didn't lastDidn't last any longer than the grocery store hair colors. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Convenience is great but not the coverageI really like the idea of this program & with their easy guarantee, you can't lose. Unfortunately, even after they reformulated, their product still doesn't cover my grays. It's a bummer because the concept is fantastic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie-We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
not the sameI think the effect came out very different the last time i used this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAliki- Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair-care needs and how we can best assist you, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |
Bye, ByeThat's what I said to my hair after using this product. My hair is still falling out. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- Thank you for sharing your review. We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction.We recommend always doing the appropriate steps by performing a Skin Allergy Test and subsequently applying your hair color. We suggest visiting your dermatologist or allergist again to discuss any potential reactions to the color if it keeps getting worse. You may also consider consulting your doctor about possible alternate causes of hair loss. We have also gone ahead and reached out to you regarding this matter. |
You have NO clueI told you my color was too dark so my next order was less gray coverage but still BLACK. You don't know black from brown. I doubt all of your fantastic reviews are REAL. I told you not so dark and warm. You screwed it up again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
So soThe color is nice but not enough gray coverage. What I liked the most was the packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We're sorry to hear your first application didn't provide enough gray coverage. We see you've already spoken to one of our licensed colorists, who worked with you to reformulate your custom blend to grab onto those grays! We look forward to hearing how you love the new color! |