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Custom Color Set
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66,689 Verified Client Reviews |
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Thanks for nothingI canceled an order but apparently it's being shipped anyways. Awful customer service. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We apologize for any confusion. In reviewing your account, we can confirm a request to cancel your service was submitted yesterday, November 2nd. Per your request, we cancelled and refunded your current order and cancelled your hair color Plan. We hope you consider using our service again in the future. |
Color did not match requested colorI received my hair die and was super excited as in the past I have been happy with the outcome. My hair turned out very golden/red toned and it was supposed to be ash. I followed directions to a T and it covered fine, but the color was not ash as it was supposed to be, and nothing like the picture I chose from when ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My hair turned out redI used the “custom” color that was made and my hair turned red. My husband said “at least it’s not fire engine red” it was terrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't like the colorIt also made my hair look frizzy 0 of 0 people found this review helpful. Did you? |
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DisappointedMy “custom” color was darkest brown intense pearl and it’s nothing close to that. My hair actually looks black with no sign of violet. I really wanted to love the color, but sadly that’s not the case. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassandra - We’re sorry that your hair color turn ed out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Doesn't last!I love the initial color but it just doesn't last at all. Only three weeks (if that!) since I colored and am already seeing greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCara - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
way too dark . the website makes it very difficult to change hair colorI was sent the wrong color and the website makes it too hard to try to change it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
NO shineMy hair is literally a flat black after mixing my dark brown with the highlight kit. The first time I ordered, I loved the dark brown I ordered, so I changed nothing. This time, I'm embarrassed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
DyeLasts 3 weeks 0 of 0 people found this review helpful. Did you? |
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Harsh & BrittleI was very distressed that the demi-permanent color was extremely harsh and made my hair brittle. Regrettably, eSalon does no mix semi-permanent color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyle- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |