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Custom Color Set
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66,713 Verified Client Reviews |
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Did not cover gray hair.Did not cover my only graying area at the temples after a week. 0 of 0 people found this review helpful. Did you? |
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Finally! The PERFECT match!I wish to extend my sincere thanks to the team who worked with me (a few times) in order to obtain the exact color of my natural hair. My BAD, as I had originally gone a little too dark...Also, they were not cavalier about sending me just any color-change. They were very considerate and explained to me how any kind of shade difference must be done slowly, so as not to create any kind of "halo" or "bi-color" effect. Well, their methodology worked! I am good to go from now on. Thanks to eSalon, it's great to not have to worry about my color or damaging my hair. I will be recommending your services to people I know, and wish to remain a loyal customer. With Sincere Appreciation, Diana 0 of 0 people found this review helpful. Did you? |
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Love the colorCame out great, will have to try again. 4 weeks into it starting to show grey. Wondering if I did anything incorrectly. 0 of 0 people found this review helpful. Did you? |
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I loved the darker brown I ordered when I was younger, Time to go lighter now!Do NOT SEND ME THE HAIR COLOR I USED BEFORE, I AM UPGRADING MY PROFILE, THE NAMED OF THE HAIR COLOUR I USED TO COLOUR MY HAIR WITH WAS CALLED: Dark Brown Intense Pearl CUSTOM FORMULA ID:NH-01-20V. If you resend me the stated colour I will send it back and won't pay for it an use you warranty of 100% satisfaction Guaranteed. I want a nice natural brown, not a medium brown, or a dark blond or anything of the sort, I just want a much nicer brown to make ch with my very light skin and getting ready to transition to a more natural colour, but for now it needs to be hiding all the gray. I love your company, and I hope that I will enjoy my new colour. If you have brush on highlight cream I would like to hear about it before you send me my order, please feel free to email me. Thank you. I am getting older and need a lighter color, I will choose a LIGHTER colour in my profile, we have also moved and I also changed the address, phone, credit card number. I WILL REDO MY ORDER NOW, & CANCEL THE PREVIOUS COLOUR Above I used before FROM MY FILE, Thank you for noticing the change. If you need more info before redoing my new formulation and sending me my order email me please. 0 of 0 people found this review helpful. Did you? |
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Don't likeTried to cancel order, it was shipped any ways 0 of 0 people found this review helpful. Did you? |
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ColorPoor coverage in the lighter shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLissette - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the coverage you’re looking for. |
Not too happy!Still feel the one recently received last week had a greenish tone to it when applied.. Also last colour treatment faded very quicky and left me looking almost grey by the 5 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re sorry to hear that the results of your recent formulation had a green tone to it. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too darkThe color turned dark grey on roots and green on my ends freaked me out rinced out after 10 minutes, the color was a dark blonde NOT lightest blonde. Ive never had that happen with store bought color ever! I will not trust my hair to you again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We’re sorry that your hair color did not meet your expectations and was much darker than you anticipated. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too dark!I was pleased with the initial all over color results, but the root refresher is too dark. I followed the instructions exactly for two separate root applications 5 weeks apart & received the same results, a very noticeable difference in color. It looks as if I have really dark roots growing out. I have messaged esalon with my concerns. I'll give them one more shot if the formula is changed & then I'm done. At this time I wouldn't be comfortable recommending esalon to anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
My Last & 1st initial useI was satisfied with it overall. It took out the blonde highlights but didn't cover my gray well at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinger - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |