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Custom Color Set
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66,655 Verified Client Reviews |
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It turned my roots orangey and my ends mustardy yellow...I was just trying to blend my level 8 blonde roots with my lighter, highlighted blonde hair. I tried the demi-color that was recommended, along with a color-fill. I think because the fill was a warm fill color, it lightened my roots to a red, while the ends ended up a mustardy color. Anyhow, I ended up going to the salon to have it fixed. I have brunette friends who have tried e-salon and loved it but, I don't think it works well with blondes. Wouldn't recommend for the latter. Had to hide under a hat for 3 days until I could get into see my stylist! ;( 0 of 0 people found this review helpful. Did you? |
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Not satisfied with color that was chosen for me.I would like a refund and please take me off your revolving order.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, turned off your Plan and refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not for meColor is good but fading already. Messy and left my hair feeling like cardboard until the conditioner was put on. Really hesitate to use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Nice Color but not for White Hair CoverageMy colorist tried really hard to get a color that would cover my stubborn mostly white hair. Unfortunately, the pigment did not work and the color was brassy and not too attractive in spite of adjustments to attempt to correct the tone. Good effort all around though and a tough problem to solve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLesli- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
HorribleThis is the first time my hair came out like crap. Been doing this for some time never happened before had to wash my hair 6 times to get the sticky, dirty greasy out 0 of 0 people found this review helpful. Did you? |
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It's okI want it to be a brighter red I keep asking for a brighter red and I have not gotten it yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We're sorry to hear your last formulation was vibrant enough in it's red tones. We see you are currently working with your colorist to formulate a new custom blends for a brighter red shade. We're glad we're able to help! |
Beautiful ColorI love the color, the depth and richness. My problem is when I wash it out. I have to shampoo 2-3 times in order to get all the product out. I find it very frustrating, but the color is so much better than the store box. 0 of 0 people found this review helpful. Did you? |
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Pretty close to amazing, but some flawsThe process of coloring my hair was painless. The directions were really easy to follow. My hair still feels really soft after coloring. However, I know this isn't a perfect science and all hair is different, but the end result was really NOTHING like I asked for. And my colorist never spoke to me or asked any questions before sending the color. I realize my request might not have been feasible, but I should have been told that before the color was sent so I could modify it and not be disappointed that it came out so different. That being said, the color I've ended up with I do like. It is just darker than I was hoping, and my roots are brassy (immediately after coloring). I will try one more time, but if I don't get more feedback and interaction with a colorist, it will likely be the last time I use eSalon. 0 of 0 people found this review helpful. Did you? |
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Worse Experience EverDid not find information, instructions or labeling pertinent to my situation. Waste of money. Messy & disastrous! 0 of 0 people found this review helpful. Did you? |
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Disappointing for the first time everI have been using your product for a long time and never had any reason to complain only praise for this amazing product. However my last order seemed to be a little sparse. The bottle shape has altered looks smaller but assuming the amount of product is the same...I did not have enough ...I usually have about a 50p size blob left to put through ends before rinsing off.This time I barely had enough to cover roots. My daughter applies my colour for me and noticed it too. Will be interesting to see what happens next time.I was so disappointed ...Really do not want to start using another product, my colour is fab. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiss H. - We’re sorry to hear that you were unhappy with your custom color. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We will reach out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |