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Custom Color Set
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66,713 Verified Client Reviews |
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Not Enough Option for Asian HairThe color they matched for me was black. In my desired color range, I wanted to have light to medium brown, and they sent me black, really black, not a natural looking black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Didn't cover my grayWas very disappointed because this didn't cover my gray. Even the store haircolor covers it at first, but this showed my gray right after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We apologize that your hair color did not cover your grays. Upon reviewing your profile, we see that a member of our Color + Care Team has already credited your account with one complimentary hair color credit, per our Satisfaction Guarantee. Your colorist will review your comments and make adjustments for increased coverage to your next color order. Again, we're sorry that you were disappointed with your results. We look forward to crafting your reformulation. |
Too much red needs to be more brownToo much red and as it washes out it gets redder 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We’re sorry that your recent formulation turned out with more red tones than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced red tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
DissapointedNot the color I was hoping for. My hair seems to have no shine, just dull even color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Happy but want to try lighter for summerI want to try a couple of shades lighter for the summer. Maybe this will help cover the grays or help to camouflage them. This is a great color for the fall but I want to change it up a bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamie - We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great ColourI decided to give eSalon a try after reading the reviews. Answered the questions about what I want, sent a picture of current hair colour and I was off. I did my hair 2 days after product arrived, brassiness is gone, and the colour was perfect! My colourist was so good, I have had to change my order so it doesn't come every six weeks like the box stuff from the drug store. I have my new colour waiting, but I still don't need it yet. I would recommend this product to everyone, it is great. 0 of 0 people found this review helpful. Did you? |
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greatAll things well with the color and delivery. 0 of 0 people found this review helpful. Did you? |
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Lives up to the 'salon' in its nameI've been using esalon for a few months now and have consistently been pleased with the color results. Right before getting my latest box, my hair stylist asked wherected I went to get it colored and was surprised when I told her I did it myself with esalon. She commented that she was so surprised because the color fades like a salon-quality dye. Best 20-some bucks I spend every other month. 0 of 0 people found this review helpful. Did you? |
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Easy to useThis product is easy to use and convenient. By the time I can see gray, my new box has arrived. 0 of 0 people found this review helpful. Did you? |
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Glad I gave it a Second Try!!!I am glad that I went back to my previous color choice. I am so happy that Esalon did not give up on me when I hated the change. That is why I like working with this company. It was my choice to change the color and it didn't work, but they were kind enough to work with me to get it back to the color I had previous. Thank you for your patience with me. 0 of 0 people found this review helpful. Did you? |