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Custom Color Set
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66,637 Verified Client Reviews |
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Waxy, strawlike texture to my hairI have been using this product for a few years, and while the color is good, I have noticed lately that my hair feels like straw when I rinse out the color, and has a waxy/oily feel afterwards. I used my own conditioner the last time I colored my hair and had the same problem. I haven't had hair loss as others have reported, but my hair feels so silky and healthy when I have it professionally colored, I don't know that it's worth the savings to use this product any longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Inconsistent colorMy first color was dark. I understand it is difficult to know where to start based upon photo, but I went from dirty blond to my granddaughter (who is medium brown) calling me “her hair twin!” My color was adjusted and the next application was nearly strawberry blond. The third and most recent adjustment resulted in light brown with reddish tint. As I emphatically started with the desire to avoid red or green (I’ve experienced both in past salons), I guess the twinning my dark-haired granddaughter was odd, but best. I’m probably going to be forced to look elsewhere:-( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Uneven color- waxy residueThis product is terrible! I've dyed my hair many times from home. This dye gave my hair the strangest texture, and it actually lightened my roots instead of darkening them, then darkened the middle... ugh. nightmare. Rinsing out in the shower was so awful, my hair clumped into a giant waxy mess, even after clarifying shampoo. Buyer beware! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCamille - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt meet my expectationsThe color ended up darker than what I chose,and I asked for full grey coverage which it didnt do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too light and goldnot impressed. They did not listen to what I wanted. I asked for dark wiith possible burgundy tones and I received golden. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Not happy with the colorNot the color I was looking for. I wanted a much lighter color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair came out orangeCost me $100 to have it professionally corrected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorStill brown not red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Can't review - didn't receive itBe careful to order when you live in Europe, orders are sent without tracking number. I didn't receive the last two orders so have cancelled my automatic plan. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMB0416 - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You should be ashamed of yourselvesThis color was about as far from ash as it gets. It was a warm reddish orange: which is exactly what I explicitly stated I did not want. Had to spend over $200 on color correction. This product is a total rip off. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |