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Custom Color Set
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66,689 Verified Client Reviews |
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It was okIt’s not a bad colour. It just came out a bit dull and much darker than I was expecting. A bit disappointed to be honest. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
MistakeColor too dark. I let them know how long my hair is and still didn’t have enough. Color faded terribly to orange. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnnita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
received hair colorvery disappointed. Still had so much grey. Did exactly what directions told me to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
The box is great, the color is notI liked how everything was in the box. It felt very, very personalized. Everything you needed was in there! It was a bit messy but that’s kind of expected. My problem is the color. It didn’t turn out anywhere near what I thought it would. So I’m disappointed in that. Would I try it again? maybe, but probably not, sadly. I really wanted this to be the new way of doing my hair. It seemed easy enough to have my color choice sent to me but if it’s not the color I wanted, it’s not as easy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still too darkI asked to lighten it up with the same tones. I want a more natural medium to brown but not the black again. I am not happy with the new color it looks the same or darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
leakedNo seal on it and leaked all around the bottle 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
it was not wroth itthe color did not show at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarwa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Colorist didnt listenMy first order was perfect, The second one went too dark and now the third time I am so embarrassed my grey roots are way lighter than the shaft of my hair. I am so upset they sent it without discussing it with me personally. I think I may cancel my auto delivery. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved. We appreciate you reaching out! |
NopeMy hair turned pink 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OK!After finally getting my chemicals open I followed the directions to the letter. My hair is unevenly colored. Also my few grays near my face did not take the color. So they are shiny gray. Pretty Bummed. Jenni 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |