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Custom Color Set
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66,637 Verified Client Reviews |
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Did not cover grayFollowed directions exactly and have reddish gray roots. Hair is soft and smells lovely but this product does not cover my needs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Surprisingly let downThe box, the packaging, the instructions—everything about receiving my kit was awesome, I just couldn't wait to color my hair! But unfortunately, the color turned out to be a lot brassier than I would've liked. I was looking for a dark ash brown with absolutely no red or orange tint and unfortunately, it's exactly that. Total bummer. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We apologize that your hair color wasn’t what you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is not a matchI have dark brown hair and I used this hair color for the first time two weeks ago. The color is very orangish and does not match my natural color. I was hoping to get a closer match per advertising. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula. We have been in contact via email and will be happy to assist in this process. |
Smells like pissColor where it worked looks nice too bad the roots are orange. My hair looks like crap and ill be spending bank to get it looking the way it should.... the color smells like urine and made the whole house stink I had to stay in one room during the waiting time so my 2 year old grandson wouldn't be overcome from the foul piss smell coming off my hair. And it took days to get rid of the stench from my hair. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not goodI think better for me to go salon, I was hoping your product was good, it did not go well with my hair it did not complete dye my hair not even a third of it cover 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsPearl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color left me looking mouseyThe color didn't prove to be anything like I was expecting it, on top of it, it made my hair look dull and mousey. I would never repeat eSalon again. To top it off, i did not realize I was getting into a continuous shipment program. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBree - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as happy as I was a week agoI was sent a beautiful dark golden brown haircolor. When filling out the form I let him know that I had some resistant grays. I followwd the instructions to a T and watch the video prior to coloring. The color was beautiful until about a week later. All of my roots and grays are now a light golden brown almost blonde and the ends are dark..... It looks like I have roots again from the light color they turned. I really had high hopes 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too brassyThe only radon I trialed this product/system was to avoid red, brassy hair but that’s exactly what I ended up with despite updating my request! Now they won’t stop sending and billing me with more if the same!! I’ve tried canceling multiple time to no avail. I’m going to end up canceling my credit card to shut this off! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
too much magenta!i asked for a WARM red. NO blues, no magenta tones the color was too cool. and it was about one level TOO light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry to hear that your color came out lighter than you expected. Your order is fully backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good colorI had a lot of the first bottle left over? Color seems to be fading fast. Is that just the nature of red hair color? Maybe need more of a strawberry blonde? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |