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Custom Color Set
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66,637 Verified Client Reviews |
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Not impressedI was excited to get their custom color mix, instructions say to out on the roots first and those are red not brown.. after almost 3 weeks color still stains my towels.. I have even purchases additional color seal. not happy and won t be using in the future. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoseann - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brassy HairHair turned brassy orange. Called Customer Service and color was adjusted. In December I put the adjusted color on my hair. Again hair more brassy than the first time. Called Customer Service again. In the time that’s passed I decided I will go to my hairdresser that I’ve used for years to correct the brassiness. Nice try eSalon, I’m not angry I’ll just pay to have my hair done professionally 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for me.Color is too dark and hair hair felt hard with product on it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
charged me without consentapparently if you order once they automatically charge your card monthly and send u product whether you want it or not. i did not authorize this. im not even using the product. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. The decision is completely up to you! |
Not so good.I colored my hair yesterday,and had a lot of hair fall out in the shower as well as when I combed it out,just kept falling out.Spoke to customer service today and was told it was because I have been coloring my hair for a while?? I never have had this happen to me ever before. So I totally disagree with whom ever I spoke with.Infact my hair never felt like it did when I rinsed it out.Didn't feel like my hair at all.Pretty sure it burnt or desolved my hair.WAY TO HARSH!!! NOT ANYTHING I WOULD RECOMMEND TO ANYONE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNori - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I expectedI tried esalon for the first time last week after using Revlon for 30 years. I liked the product but I was disappointed with the color. I was expecting a medium auburn. I got a dark brown with very little red. I am sure the next color will be more to my liking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too redThis was very red and brassy. Don’t like it at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrianna - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for meDried my hair A LOT!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
because there isn't anything lowerI have never colored my own hair but this sounded really safe. I went thru the multi questions . I have brown / grey hair want dark blond. I got red and bright red. omg. I called and was told that for no extra fee if I emailed pictures they would send me the fix. this was Monday. on Thursday I called to find out when to expect the package. I was told that they had closed my account because they could only darken my hair not lighten it. I asked why no one had sent me a message . she claimed it was sent. I've gone line by line in both in mail and spam and they never sent me anything just two surveys to ask about my experience. I have now spent $12 for a product from walgreens color oops to fix my hair. I would not recommend this site if it sounds too good to be true..... 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No differenceNo difference compared to how I normally color my hair Not the color I wanted..Same color as if were to color my normal way Way over priced for not even coming close to the color I was looking for.Almost seems like took my picture and just matched color to that... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |