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Custom Color Set
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66,637 Verified Client Reviews |
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ReviewMy hair color did not come out as I wanted it too. My husband said there seem to be a purple color to it. I asked for my color to be adjusted. I really think in the past e Salon has done good, but this time around the color was off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
new presentation of products is NOT GOOD ! COULD NOT unscrew new Bottle capPlease note that your new presentation of products is NOT GOOD; Last night impossible to unscrew this cap ( from new type of bottle, even with pliers ! I had to break cap with screw driver and hammer ! Complicated, dangerously and some of product lost ! Also product smells much more strongly like ammoniac than previously. New enveloppes of shampoo and conditioner ARE TOO SMALL, and CONTAIN TOO LITTLE to use after coloring. the color is still perfect, but I almost wasn't able to use the bottle of it! You will ruin your reputation doing this. I’m very disappointed ! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - Thank you for your feedback about eSalon! We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we worked with our team to get this issue resolved. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ReviewNot happy with the results my hair was light in the grey area then dark at the ends I wanted the same hair color coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover rootsI've been dying my light brown hair red in the salon for years, but thought I'd give it a try myself. I'm very happy with the overall color -- my ends had been fading and the new color is great, but the dye didn't really cover my roots, despite the fact that I left it on for 15 minutes before proceeding to the ends. There's no longer a bright line between my roots and the rest of the hair, so that's an improvement, but the roots are still really more brown than red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I love the roots, but NOT the restI’m not very happy with my hair color. I absolutely LOVE the color of the roots, but the rest is what I’m not happy with. I wanted this all one color. PLEASE HELP! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeneva - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Twice now... :-(This is twice now that the product has not given me a consistent all over color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
HorribleI tried it twice and both times came out WAY too dark, even though second time was supposedly formulated to be lighter. The customer service is horrible! It took me weeks to get my color changed. They are very slow to respond sometimes. I emailed them about my color being way too dark and they canceled my shipments, no offer of a refund, no help, no nothing. What a ripoff. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
To dark should be dark blondeI asked for dark blonde and the box said dark blonde but it is horrible . It's brown with red in it much to dark for my skin color. Help! I think you have my email address 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First impressionsI am waiting for the timer to beep to rinse out my first attempt at coloring with eSalon. I figured I’d give my first impressions while I wait. The instructions were easy to follow. Having the bowl and brush made it so much apply than using the store brought brands. One of the gloves I got had a hole in it but not a big deal. My biggest complaint is I didn’t have enough product. I ran out 80% of the way through (this is going to look ... interesting). I tried squeezing every drop out of the bottle and any extra from other areas of my head to spread it around. I have long hair, so getting the same size bottle for roots and ends doesn’t make a lot of sense. Oh, there goes the timer. Wish me luck! It’s done. Here are my final impressions. The color seems even throughout even with a shortage of product. It’s a nice, rich tone and I like the color. My hair does seem a little dry, which I haven’t noticed with other products. I’ll probably order again, but I’m not raving about it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Root coverageUnfortunately this colour does not cover my roots adequately. They appear too light against the rest of the hair. I followed instructions to the letter when I coloured my hair last week (20th January) and now it looks like I should be colouring the roots again. I would love some feedback on what you could suggest. Is there a root touch up that is darker and will complement this colour? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will be in touch to get this resolved for you. We appreciate you reaching out! |