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Custom Color Set
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66,655 Verified Client Reviews |
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Color no where closeI had chosen a copper dark blonde color. It looked much lighter than the color I got. I wouldn’t even call my hair a dark blob after using this custom color. It’s very slightly lighter with such a small touch of red that it’s hard to see. Not what I was going for at all. Paying for a professional in a hair salon is a better option. Not happy. 17 of 26 people found this review helpful. Did you? |
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Response From Our ExpertsTami - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Request to change my choiceHello, I received the package in the mail and was preparing to try this for the first time. I was ready to go but upon mixing the colors the smell of (amonia? bleach?) was so strong that I decided not to do it. I recognize that this is probably my fault for choosing a color with some blond, but I would like to choose a different color of that is possible, one that does not contain bleach or amonia, even if it means a darker shade. Can you please advise? I wouldn't need to whole kit again, just the two bottles. 8 of 12 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CopperI would love for this to have a little more orange hue and copper shine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too much refToo much red in color looking for more golden brown 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. Please let us know if there is anything else we can do to help! |
Not what I expectedI purchased hair color after filling out the survey. I had a few exchanges with a color specialist and sent additional photos. I did my color according to instructions. It is okay. But the color is much darker at the roots and more the red I wanted/started with at the ends. The instructions were clear and easy to follow. Just not what I thought it would turn out like based on the photos they sent as my “color formula”. 5 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good Color - Bad Hair Texture After Washing Product Out of HairThe first time I used the product, I was super happy. The last two times I’ve used the product, my hair texture feels horrible after I complete the process. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hate it!Omg! I’ve used this in the past and loved it. I recently went back and asked for the blonde I loved in the past and sent several photos. I just colored my hair and it’s BROWN! Dog ugly BROWN. I hate Brown in my hair. Oh great by next week all the gray will return to make me feel worse. As I fight the tears, I’m trying not to grab my dogs clippers and shave head. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t Buy anything from this CompanyThis Company is Scan. I just only order once hair Colour after some how they strat taking money from my card and sending me this product every other day. So am extremely angry 😡 and Disappointed 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsLjaz - Thank you for reaching out and we apologize for any confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. The decision is completely up to you! |
Too darkIt was too dark. I ended up not using the last two shipments. They are sitting in the cabinet. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJeanette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not HappyThis product does not live up to the hype. I purchased several weeks ago but just tried it today. I generally buy a good drugstore brand and although always happy with the results, esalon promises longer lasting results so thought I would try it. Application was fine although a bit runnier than I am used to. After first rinse out my hair felt like glue. It took 3 shampoos to remove the goop and shampoo provided with kit was only enough for 1 wash. And my hair just touches my shoulders. The conditioner seemed ok but my hair was much knottier than usual when combing through the wet hair. Drying was eternal and parts of my hair just would not dry at all. Took about an hour of natural hair drying to clear up wet patches. My hair looked bushier than usual with slight frizz. I am used to soft and silky after tinting. The stain remover provided was useless and did not remove an iota of the product on my neck. It remains to be seen how much longer the esalon brand lasts better than the drugstore versions. I would not buy this again. 4 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsNini - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |