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Custom Color Set
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66,637 Verified Client Reviews |
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Failed twiceI love the service of the company and quality of the product, however I have used it twice with 1 adjustment and both times I am disappointed with the results. I don't think i will continue to use this service. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nope.I’ve colored my hair for quite awhile so this isn’t like my first time doing this. My roots are almost black and there is a distinct line in my hair where you can see the 2 separate applications of (the roots and the ends) colors. I even shortened the time I had it in my hair and it still came out incredibly too dark. So I won’t be ordering any more from eSalon. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
still alittle too dark, maybe 1 shade lighter would be betterI tried to send correspondence to this effect but could not get through to anyone. Not sure why. This one is fading less quickly. less hair loss than before too. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The worstThis is obviously old type hair dye. The new ones do not stink. This dye strips the hair and damages it. The new dyes do not. I have long beautiful hair, I will never put your product on my hair again. Smelly garbage!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too darkit was okay, the Gray Coverage is very good, but the color itself was too dark! :( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Way too darkI feel that the process of 'selecting your desired shade' offers too few options for red-brown shades. I added images and a note mentioning that I keep my hair on the (much) redder end of that spectrum. My result is a very dark brown with subtle red undertones; it looks harsh, I don't like it, and now I'm stuck with it until it fades/grows out. 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Dark AuburnI did like this last color, however, I would like to go to the deepest color auburn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re more than happy to adjust your color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
What A DisappointmentI ordered this color with high hopes that it would be salon quality. It was not. Honeslty it's no better than your typical box dye. I tried to go in and cancel the recurring order (which you they MAKE you sign up for when you first order), but it wouldn't let me. So I figured it was just a glitch and meant to come back later and cancel it. Unfortunately for me I forgot all about it until I saw the charge for a new order on my card today. I called immediately to try and cancel the order but was told that it's too late to cancel. Asked if I can return it for a refund, and was told that I can but they won't refund the shipping charges. TOTAL GARBAGE. I guess that's what I get for trying to save a few bucks. 259 of 274 people found this review helpful. Did you? |
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Response From Our ExpertsLindsey - Thank you for your feedback. We apologize for the disappointing experience you had while cancelling your service online. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Again, we apologize for any inconvenience this may have caused. Please let us know if there is anything else we can do to help. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Wrong colourNot the colour I desired was meant to get one sent out never received it so won’t use again 39 of 40 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bottles leaked during shippingI received my package and the top was not properly tightened on one the bottles and the color leaked all over the box . I went to the website to contact someone to resend me a new box & there is no number to reach anyone or an email address . Esalon is worthless if you can’t get in touch with anyone for replacement or refund. 13 of 15 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |