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Custom Color Set
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66,637 Verified Client Reviews |
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HorribleMy hair color was supposed to be a purple color and it's damn near black. I absolutely hate this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI had originally ordered a medium light brown and the company looked at my picture and suggested a medium dark brown. It was way too dark. Going to the salon from now on. Just not for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
IreneThe color was too dark for my liking. I have slight ash color in my natural color and the color created for me is more ash than light blonde. The materials, product, and quality is very good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Very RunnyThe product is very runny! Very little control of the areas you need to color. My case was the gray roots. Splatter everywhere! The color is really nothing to write home about. Clairol is just as good, if not better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Needs more red!I love the dye but it only lasts 3 weeks. My box color I usually buy lasts about 8 weeks. My color is still brown but it's getting to the red I want. It needs more red/ violet. I love the shampoo that comes with it and the 2 pair of gloves 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Color was not as advertised.The color did not come out as hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Hard to wash outI had to wash my hair 4 times, each time after my hair dried, to get all the dye out. It takes my hair a long time to dry as it is thick . My hair was very stringy and greasy feeling although I rinsed it for a long time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not the bestI reached out and asked for my custom color to be a little more rich, darker in color because it was fading uneven, so they added an additional bottle of color for the ends of my hair that would even out the color. I followed the directions very carefully, but the color is not even close to what I wanted... It is more BLACK then a rich brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unable to change my color before it shippedThis color is too dark for me and I was unable to change to color the last time I received an email telling me it was ready to ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
If hair jaundice was a thing, that would be an appropriate name for this colorI was really excited to try this product as it seemed as though an exciting challenge to the standard box color. Cute packaging and custom labels can't cover the fact that the color itself was terrible and forced me quickly out the door to get something to cover the atrocity it brought. I was looking for a dark blonde color and was dismayed to find an awful yellow color that made me look like a sickly leprechaun. The $5 box color that I purchased from the pharmacy was far more preferable to this 'custom jaundiced' look. Swing and a miss 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |