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Custom Color Set
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66,591 Verified Client Reviews |
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Color not wantedWanted all over dark color to even out ombré at ends - color #2 was to light and didn’t even out the ends like I wanted. Not sure I’ll renew. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEve - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Straw like hairI really liked how my color turned out, it was the perfect shade of brown. However after each time I color my hair with esalon it leaves it feeling like straw and really dry. It takes weeks for it to feel normal again, and usually by the time it starts feeling normal it is almost time to color it again :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - Thank you for your feedback. We are sorry to hear that your hair is feeling dry. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection! |
No better than Clairol and that's a whole lot cheaper!3 days after coloring, grays are back. I see nothing special about this. No better than a store bought color and too $$$$$ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Nothing specialI personally didn’t see a difference from e-salons product to that of a box or from Sally’s... not worth the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYadira - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Mixed feelingsMy hair color (medium brown pearl mahogany)...violet range...looks NOTHING like the color described or pictured. I see no purple what so ever. I see mostly a copper color. However, the color is dimensional but I really wish it turned out the way it was supposed to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Runny mess!Let me know when you have quality back! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not the color I wantedMy hair was brown with blonde highlights. I was looking for a medium to dark blonde look. My hair color is now ash brown. I am not a fan of red/ash on me. Not what I was looking for. I hate the thought of having to go back to my salon to have them correct the color. Update: I am still waiting to hear back from the color expert. The only response I have gotten was from this review. I even called and left a message because office was closed friday and I have not been called back 0 of 0 people found this review helpful. Did you? |
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Too much redish orangeIt didn't turn the color i was looking for :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamilla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time coloring 😮My first time to ever color my hair was an epic failure! 😢 Im a burnette & wanted to be an Auburn but after using what my personal colorist mixed for me there was NO CHANGE 😡 Just my greys were a little red but quickly washed away. Why didnt my colorist advise me the red wouldnt show? Why not TELL ME what i need to go to Auburn or Redhead? Does anyone know how to go from brown to red and actually see it?! I thought the so called professionals here would tell me what i needed to acheive desired color but perhaps i misunderstand how eSalon works? 🤔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Ok but not at all the colour I wantedI didn't get any of the problems I was worried about after reading reviews online. (Sticky hair, hair loss...) So that was a plus as I was very worried. My issue is that the colour is nothing like the one I wanted. It's not bad but not what I wanted. The consultant called me during working hours so never got me and then decided to send the colour anyway without double checking with me. I think you should not send until you have managed to contact the customer via hone or email. Now if I want the correct colour I have to pay again when it is not my fault if the colour is not what I wanted. That s not the best way of going about it in my opinion. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFleur - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |