|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
COlor worksTHe color is not brassy, but looks like professional did it. However, not covering all grays as i would like. 0 of 0 people found this review helpful. Did you? |
|
Need More HighlightLove it just wish it had more burgundy highlight. 0 of 0 people found this review helpful. Did you? |
|
Better this time around.It was better than before but it still seems a little brassy. Over all it was good 0 of 0 people found this review helpful. Did you? |
|
Best I have ever used!!A little more Red :) 0 of 0 people found this review helpful. Did you? |
|
RED HEAD LOVES THIS COLOR OF RED!i HAVE RED HAIR AND IT JUST BLENDS WITH WHAT I HAVE & DOES NOT LOOK LIKE I HAVE DYED IT AN AWFUL RED. 0 of 0 people found this review helpful. Did you? |
|
to darkThe color I got did not look like the color I picked so when I put it on it was way to dark. I had to go and get stuff to take the color out. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathy - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
To lightColor has faded in less than 30 days. Please do not send anymore. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim - We apologize that your hair color turned out lighter and faded sooner than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We have also gone ahead and cancelled your Made For You Hair Color Plan (Auto-Delivery). Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great colour - not enough grey coverageHi. This is my second application and I really love the colour. The only issue is grey coverage. The first application, I followed instructions but it definitely was not long enough. The second time, I left it in a bit longer ( I thought maybe I was over anxious the first time) but there is still a lot of grey that was not covered and after the first wash, there is more grey showing. If we can adjust for that component, I still really love the colour. Thanks!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTricia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Grey coverageStill need more grey coverage .... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAndrea - We're sorry to hear that you were unhappy with the gray coverage of your custom color. We see that you worked with your colorist to craft a reformulated shade designed to provide the coverage you expected. We hope to hear more of your feedback soon! |
Great color/Really Harsh on the hairThe color that developed was a beautiful color, but I've never used hair before this that was so incredibly harsh on my hair. It was instant split end city...:-( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrandy - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. Since you were unhappy with your results, we've issued a store credit to your eSalon account to go towards a renewing hair care product. |