|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
I've honestly had better/healthier results with boxed dyesI regretfully give this review as I was very excited and hopeful to try esalon. The deliverance of the supplies and packaging/display was great. The colorist accepting my color requests and modifying accordingly was good. Unfortunately, the product itself is not. The first time I colored my hair it was extremely brassy/ unflatteringly-coppery at the roots and pretty dull in the length; 2nd color led to a lot of hair breakage (I've had to cut 3" off) and in 2 weeks is already faded and exposing the grays. I've honestly had better/healthier results with boxed dyes at the stores. 4 of 4 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAimee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover gray hair.I'm quite disappointed in my personal hair color. I left a note for the colorist that stated all my roots are gray and the color I received did not cover the stubborn gray hairs. The accessories were awesome. The stain guard saved my forehead. Not sure if I'll give it another try or not. I've already colored my roots since I applied my personal color. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDarlene - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
my reviewI liked the colour but I can't tolerate the strong amounia smell. It's really a shame 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSandi - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color turned out darker than expectedI expected the color to look a little bit closer to the image online since I specified my hair and it literally just looks like my natural dark hair color with more "natural" copper highlights. I wanted the color to be a lighter brown like in the image. My hair is naturally dark brown almost black. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGiulia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Great color but not sure about textureThe color is great, but now my hair feels oily. Not sure if it s the conditionner or if I didn't rinse enough. Never had this experience with other dye. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEdith - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Too messy!The hair color matched my color really well, but having to bring this into the shower to 'finish up' after it processed for 30 minutes to begin with, left a big mess in my shower after I used the rest of the product. It took a while to get my tub walls cleaned and I had to get a new shower curtain liner.....I'll stay with my cheap products that's less messy or continue going to a salon. In just a week and a half since coloring, grays are already coming out....won't order again! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is not covering my graysThe color is not covering my grays. Pls cancel my orders. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheyla - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Too hard to work with Too darkProduct is fine and cheaper then salon but application is difficult and color is consistently darker than I wanted and I have tried 2x to change it. Will go back to using what I was before. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoann - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
DryingExtremely dried my hair out. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWendy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not the great results I expected!I specifically requested a "very" ashy light brown color. I used the hair color today and it's like it didn't even alter the color of my hair at all. Still way to much brassiness and it did not cover the gray at my temples at all. I followed the directions exactly with absolutely no result. Kind of feels like a waste of time and money. Cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGail - We apologize that your hair color has too much brassiness. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |