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Custom Color Set
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66,591 Verified Client Reviews |
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ColorWas to dark i wanted a choc. Brown rich i got black with copper red highlights please cancel my next orders also dryed my hair out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosalie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Killed my hair.This hair color would not wash out of my hair and left it greasy and waxy! I finally got it out with dawn dish soap and the color destroyed my hair. Do not recommend this at all! :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Didn’t cover grey very wellI liked the color but it didn’t cover my gray hair very well plus the color washed out pretty quickly. I probably won’t order again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosefina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
need redder color;need a different color; 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Hair feels sticky after dyingIf followed instructions exactly iv had to wash my hair 3 times and it feels like a sticky residue is stuck in my hair. The water is running clear so don't think it's any left over dye. I would like a refund please as I don't think I will be ordering again or recommending 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hard to useDid not find it easy to do and get the same results from home kits at half the price 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Can’t get rid of gunk even after 2 washesCan’t get rid of sticky gunk after dyeing. I washed shampoo multiple time to get rid of the gunk right after dyeing, but still left with sticky stuff and color started to fade away faster due to excessive shampooing. Can’t win either way. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJuothi - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. |
Didn’t cover greyMy color is beautiful and hair is super soft. But I have very few grey hairs, and it didn’t even color them! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
StopI want you to Stop Sending me emails. I stopped the program and asked to be unsubscribed and you just won't stop. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. As you requested, we have unsubscribed you from our promotional emails. You'll no longer receive information from eSalon. |
Not for my hairI followed the directions exactly the way they were given. And as a result, my hair is fried. I do not want this product. It is not for my hair. My hair was in a healthy state before using this product. My hair dresser is so upset with me. Please cancel my account. All future orders. I do not want to use this product ever again. I'm not saying this is a bad product, it just isn't for me. I called and left voicemail to cancel my order. I am at work and won't be able to answer my phone. I will try again when I go on break. Thank you. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |