|
Custom Color Set
|
66,591 Verified Client Reviews |
|
Sort by: |
|
DisappointedPretty color, not worth it. Dyed it a month ago and to this day, I see color washing out every time I shampoo - even with expensive, sulfate-free, color protecting products. Not worth the price of the product to me. Will not be using again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelly - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Very DisappointedI was extremely disappointed with the coverage of the hair colour, it did not cover the grey hair at all and I followed the instructions. I will definitely be cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarol - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
please cx future ordersplease cx future order this don't work for me, thank U 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful and impossible to wash outThe process of dying the hair was OK but trying to wash it out was pretty much impossible, it left my hair tangled and made it feel like I had oatmeal mixed with glue in my hair for weeks, it looked horribly oily and unwashed no matter what shampoo I tried or how much I shampooed it. Anyone who touched my hair commented on how weird it felt for about two weeks after I used this product. I may have just got a bad one but my usual store bought box worked better, makes my hair feel better and leaves a better result. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
What Happened?I’ve used salon before with good results. This order was disastrous. I’ve lost a lot of hair, and the rest simply is odd! Normally color helps add body. It’s so thin! I will be canceling future shipments. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSue - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Never againI am delayed in writing this review because I was just getting on line to cancel my association with your company before you send me any more hair coloring. I have been getting my coloring from you for over two years and have even used you to put high lights in. However, the last batch of coloring you sent me nearly ruined my hair. I could not rinse the coloring out. I follow instructions to the letter. However, when the water hit my colored hair my hair bunched up into greasy dread locks. I rinsed until the water ran cold and the shampoo did not lather up and did not break up the clumps of dread locks. I finally just shampooed my hair 3 times with bed head until I got the color out. Then I gave it 3 days rest and put swimmer shampoo in my hair and set in a steam room then washed my hair and conditioned and conditioned. I have not died my hair again since February but it is still very dry and it is a good thing I have a lot of it because I am still loosing a lot of hair with every shampoo. It is past time to get my hair done again and I will have to go to a professional to have that done because now my hair has a different texture to it. Frankly I am very scared. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSherry - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Didn't cover gray for longFollowed the directions for covering gray. Gray was showing within 2 weeks. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMyka - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
No changeMy hair shade is medium brown and the shade I ordered was a medium ash brown. I knew my color wouldn’t drastically change, but my hair is the exact same color as before. I did a strand test and my color never changed. The product did make the one strand I dyed shiny and soft, which is nice, but I will not be dying the rest of my hair. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEmily - We’re so sorry to hear that you were disappointed by the results of your strand test. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Worse at home kit I've ever tried!This is literally the worst at home kit I've tried. I wouldn't have minded the mess and hassle it took to do all the bloody steps but then to not even get colour pay off anywhere near the colour I selected from the available options. Better off sticking to the drugstore box dyes! I'm so disappointed and to top it all off my hair didn't even smell nice at the end like other at home kits! Really wish I hadn't bothered. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad colorI had light brown hair, sent a picture for light brown, and got a color that made my hair at least two shades darker. I wrote and asked if it could be replaced with a color I liked before, but never got a response. I don't think I'll order again. In addition I've now washed it three times with esalon color safe products and the color's washing out really uneaven. I'm thinking I'm not going to order again. This is my third order and I've always had great service in the past - and great color. Not sure what happened. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |