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Custom Color Set
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66,591 Verified Client Reviews |
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Color was pretty, but...Didn't cover grey and there was some sort of chemical reaction going on that made my hair gummy or sticky, have no idea. It took a week to get it out every time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrudi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad colorI wanted a light brown instead I got a almost chestnut color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandye - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not good enoughI’ve had some problems with my colour and the lovely staff at esalon have tried to resolve them but it’s not been good enough. I wasn’t going to write a negative review but they keep emailing me asking me to review, so I will. The first colour was great but it burned a bit on my scalp. After I said I wanted to lighten up my colour they said they couldn’t help me but could provide me with a lighter colour for my roots to blend out the darker colour. I was skeptical as to whether this would work as my roots are only a bit lighter than my colour anyway but they offered to send a root retouch for free so I agreed. It didn’t make a lot of difference to my colour and the burning sensation was worse so I got in touch to let them know. They switched my colour to demi-permanent and I paid £20 with delivery for the next root kit. This is very expensive for what you get but I felt beholden to them as I had gotten the free one last time. The demi-permanent colour had no effect, my natural roots didn’t soak up the colour at all. The instructions were confusing too as it said not to put any of the colour on my ends or they would go darker, but also to put the remaining colour on my ends near the end of the processing time! After the failed colour, I bought a box of nice and easy for less than a fiver and it did the job nicely with no side effects. I’d say if you want the same colour every time this might be a good service for you, but be careful if you are sensitive (I’ve never experienced a reaction to hair dye before!) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedAfter reading so many great reviews, I decided to buy this product. First of all it is not easy to put the colour on your hair, then the smell of ammonia is quite strong, usually it isn't because my hair are dark and I use a dark colour. The colour itself seems right, slightly darker than what I wanted but fine. The biggest problem was to get it off my head. A nightmare! I used so much shampoo but still I could feel the product on my scalps. After drying my hair, I could still notice something gummy in my fingernail. Sorry but not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicoletta - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great color but didn't cover all the grayI was disappointed that my store bought color did a much better job covering my gray than this product that I paid more than twice the price of. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
You might end up with an expensive color correction at SalonI asked for Dark Blond. Color faded to frizzy orange in 6 weeks, using Matrix color safe shampoo system. Tried again, similar results. Third time, I asked them to neutralize the red. Color was Neutral Dark Blonde for a week, but faded to reddish dark blond. Going more and more reddish. Apparently the most expensive color to color correct for at the salon. Can't tweet the color enough for me. Some clients stuck with the color correction process for 6+ times! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not cover graysDid not cover grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEHEH - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
not happydid not like the result or the strong smell will not use again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsZuliana - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Poor coverageI have seen eSalon on numerous social media profiles and they always seem to have positive feedback, so I thought that I would give them a try. I was extremely disappointed with the results. I followed every step of their ordering process, even sending them "before" picture of my hair so that they could help me with my color selection. I received my kit in the mail in a timely manner and was excited to see my results. The instructions were clearly explained, although the process was much messier than other hair dyes I have used in the past. I applied the color and timed every step as directed. Once completed, I was disappointed to discover that their color did not cover my greys! Upon my very next hair washing (with color-safe shampoo, I might add) the remaining color washed out. I will not be keeping my subscription with eSalon, nor would I recommend them to friends and family. It was a waste of time and money! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not any better than drugstore haircolorDidn't cover grays any better than Loreal. Hair color looked same as when I purchase drugstore hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHope - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |