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Custom Color Set
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66,591 Verified Client Reviews |
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Wrong color team ignoring my request.I had sent previous emails and photos that I do not like color and it was the wrong color for me. I tried to adjust it and I was ignore. I just got my order again with the same color that I have requested a change of it. Obvios nobody saw or read my emails. I would like to cancel my account and request a refund please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Keep an eye on your inbox for more details. |
DisappointedI found this hair colour no different to the shop brand box after 1 week i can see my grey appearing the colour was to dark not as expected the condition of my. Hair was no different to the shop box s!! I would rather pay the extra and vist hair salon and get my hair done properly Very disappointed with hair colour Plus all products I purchased 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAddy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mixed feelingsThe kit and directions were easy to follow. The end color is OK. It's a little darker than I like, but I took a risk and went a little out of my comfort zone so that's on me. My biggest complaint is that I'm several days out and I'm still losing color in the shower. I would think it would have settled by now. I just bought a very expensive sheet set and I'm afraid to sleep on it without a towel to protect my pillow because I don't trust the dye not to transfer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
strong smell, afraid for eyesThis is my second time. The last time and this time, I was afraid that my eyes were damaged. I thought it was maybe the bowl vs the bottle but this time, even with the bottle, the burning smell of the dye seems worse than others I have tried. Also, both times, bits of gray at the front. The color is good but I think I may have to discontinue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSofia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Poor color coverage on my roots. Excessive hair loss.This was my first time trying esalon, after using a store brand for many years to touch up my roots in between salon visits. The shipped product had plenty of color product to apply which was great, however, after leaving the color on for the amount of time advised in the instructions, I still had grey showing through the color on my roots. Also, I noticed an excessive amount of hair in my comb and brush after I combed my hair while wet, and then used my normal hair dryer and a brush to dry and style. This was big concern to me - I've never had this reaction in the 10 years I've been coloring my hair. I won't be using esalon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappintedDisappointed I bought his color in Jan and let it set b/c I had recently boxed colored my hair. Just did it yesterday and my hair is near black. Really disappointed I’m getting another box on auto ship when your emails are so sneaky you cant tell it’s going to ship until its too late. Your shipping emails should have a subject line, otherwise it looks just like your spam emails. The color is probably what I asked for at first (no red tone which is nice) but now I’m stuck with black hair and another black color coming in the mail. Very bummed, I now have to consider re-ording or going to a pro to fix and wasting more money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Terrible!!The color was never what I asked for and it takes days to get it all out of your hair leaving your hair gooey and gross!! Also fades super fast!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. We hope to continue helping you find hair perfection! |
Damaging to hairThis color seemed very harsh and damaged my hair despite following the directions to a T. Also, the color was brassier than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. We have been in contact via email and will be happy to assist in this process. |
Store bought is betterThe color is good itself. However I do not like the thick residue that it leaves behind. I have to spend so much time scrubbing the dye off my scalp with esalon more than any other dye I have used. Not a product I will continue using 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKacey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
I have had some serious problems with eSalon hair color.Both times that I tried eSalon hair dye (once in salon and once at home), the dye faded really quickly - within a week or two - and my hair became less manageable each time. I even bought and used only eSalon shampoo and conditioner for months, but I could barely run a brush through my hair at the roots after I showered. When I dyed my hair at home, I followed the instructions to a T, but manageability got worse after that application. I have since purchased other shampoo / conditioner products to try and remove the dye and help my hair become more manageable again... it is a slow process, and I've never had this much trouble with my hair in my life. I was greatly disappointed - I really hoped that eSalon would be the magical 'salon quality' product I was looking for, since I just don't have the time to sit for hours in a salon. The concept is fantastic... the product not so much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |