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Custom Color Set
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66,772 Verified Client Reviews |
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Best "box" hair dye you can get.I've been using box hair dye off and on since high school, and that's all I knew. Fast forward 20 years later, I noticed the texture of my hair change as I sadly aged, and it increasing got drier and drier by the year. When I started to dye my hair again, my hair was no where near as resilient and started to more brittle. I wasn't willing to spend the $120 that my salon charges, so I decided to give eSalon a try to see if a "premium" at home dye was worth it. It came in a nice box, easy instructions, and being the pro that I am with box dyes, it was very easy to apply. The 1st box, they sent me 2 bottles of dye, which was more than enough to saturate my hair (just past my bra line). The following boxes they only send you 1 dye to redo your roots, which works fine since you aren't doing an all over hair color. Results: beautiful, saturated color that lasts, texture of your hair is softer, doesn't dry out as much as other dyes. Conditioner that comes with it creates this waxy residue on your hair for days (they said they are working on reformulation), so I usually finish it off my with color treated hair mask. Conclusion: I also tried Madison Reed and hoped to really like that one as well, but the results didn't come nearly as close to eSalon. MR color didn't last as long, and did not leave my hair as soft as it did with eSalon. Yes, it is more than 2x the cost of CVS hair dyes, but as hair ages, it is worth the extra to keep it looking shiny and healthy. 0 of 0 people found this review helpful. Did you? |
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Great color great convenienseMy only complaint is that the product does not cover gray as well as I would like. 0 of 0 people found this review helpful. Did you? |
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Made for youThere was to much brown and almost no burgendy. It looked like I just lighted my hair. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJess - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Did not cover greyI only have a few grey hairs but they are in my part line and at my temples. Maybe 5-8 on top and 3-4 at temples. My main reason for coloring my hair is to cover these. I try to match my own hair color since I am only trying to hide greys. After applying the color I can still see most of the grey hairs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Wrong ColorThis was my 5th time trying to get the right color, they send a totally wrong color. I will not order color from e-salon again. Their shampoo and conditioner are awesome but the color sucks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
Custom hair colourI went one shade lighter from my original colour and it was way too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Copper brownWould like the color to be more red than brown but love the natural even color has less fade than department store color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Not good grey coverageThe grey coverage is horrible it washes out in a couple of days or does not cover at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unhappy with your color results. Since the coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My hair is orangeI asked for a red brown and instead my hair is orange. I have had better results from box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We're sorry to hear that the color didn't turn out as expected. We are showing that you have been refunded for the color per your request per our 100% Satisfaction Guarantee. |
Not enough dye to cover the amount of hair and it washed out within 2 weeksTheir products are great and easy to use!! However for me I have extra thick hair!!! So they haven't sent enough color to cover the amount of hair I have. The dye also washed out within a few weeks of the color date. You can't even tell that my hair has ever been colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - Thank you for your feedback. Per our Satisfaction Guarantee, we've processed a complimentary reformulation designed to better suit your needs. We are sorry that you were unhappy with your color results and we're always looking to improve our service and products. |