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Custom Color Set
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66,637 Verified Client Reviews |
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Hair color is ok.However, this color continues to not color my gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Darker than ususalThe hair color seemed a little darker than it has in the past 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPat - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Didn’t blend with my rootsMy color on the ends is still way too dark. There’s a difference between the new growth and the ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Never received all those items, returned 2 pkgsCredit due on returned two hair dye boxes returned to this vendor. It seems they sent a second before I used the first..Have chosen to keep my white hair ..2 pkgs returned and as a senior 89 yrs I expect fair treatment and total credit for two ...if they are honest... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaxine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Did not cover greyWas ok - It was my first try - and I followed all the directions - the color turned orange on the grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllyson - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Surprise!On the first box I received, I had been sent an email that the color had been changed. I was clueless as too why. The first box that was sent, was sealed on so tight that it couldn’t be opened. The customer service lady was great and said there was an issue with the bottle tops and they would send a new box ASAP. Which they did but I never got all the special supplies I was told I would get when I first ordered and my replacement box didn’t have the “special other bottle and any extras”. After I did my hair (and this is not my first rodeo) my hair looked exactly the same just a little blonder. I have naturally red hair and red hair has attitude, so I waited. I did call customer service but the return calls were at terrible times nobody left messages, called back etc. After a few weeks it naturally began to fade but to a funky blond. Never happened before ever! My mom was a Master Stylist, I worked in her salon through high school and college..etc. Like I said I know rec hair is funky and both my girls are reds. They are sending another order in June but I am nervous. I still don’t know why my first order was changed except the photo might have been bad. I have uploaded a ton more but don’t know if I can deal with the light blond/ orange look. I have been having the guy who took over my moms salon (after she passed) look at it. But after so many years of my mom doing everything, I worry I just bought a really expensive drugstore box. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsPriscilla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark colorI like the Esalon hair color but it is always too dark for me. It also doesn’t keep the gray away for very long. The smell is nice and it seems less damaging to my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
New developer bottleI felt that there was less color with the new developer bottle as I barely had enough color to complete the process. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair color didn’t lastFor some reason this time around the hair color faded. Or rather didn’t last that long. I’m pretty grey now - usually lasts way longer... Carol Lee 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too DARKI hate it! It came out super dark, BLACK!!!!! I ordered a medium golden brown. It messed up my hair and feels like I couldnt rinse it out. At the end, my hair feels like it's greasy, ugly, and nasty! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIleana - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |