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Custom Color Set
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66,591 Verified Client Reviews |
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On the fence..while the service is first class.....the color itself did not cover my gray! Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Stain remover used to workI have been using E salon for about a year. I was happy with it the hair color will stain on sinks floors or tile but the stain remover always did its job, the last two orders they have stopped working and I'm trying to cancel my account and can't find how to do it because I cannot have stained sinks and tiles 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wendi winfrey colorI am happy with the color but really want a light brighter red. Like the redhead in this email. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendi - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not impressedI gave the color that I chose 3 tries. The last two, I requested for less brassiness. Unfortunately, my hair is still brassy with the adjustments. I used the color enhancing mask to help diminish this but it is not helping the tone either. I have nothing bad to say about the products, just disappointed that I am not satisfied with the color even with the adjustments. 0 of 0 people found this review helpful. Did you? |
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Disappointed- residue on hair won't come offI ordered my kit; went through the online questions, posted a photo of myself etc. I specified in the notes that I like my hair to be bright, more ginger and less red. My dye colour was set as copper blonde. What I've actually got is a dark browny Auburn. My hair is dull, not vibrant and tonal like it is with off the shelf color. It's not even shiny and golden ginger in sunlight. It seems to have almost brown in it. But its dull and lifeless. On top of that, I applied the dye, followed the instructions and used the timer... I then did the shine step where you fill the bottle of remaining ends dye with water and use it to rinse your hair before washing out. It hasn't added shine nor broken down any residue (which is talked about in the instructions but not something I've ever come across in 17 years of dying my hair). I washed my hair out using their shampoo and my normal one as it didnt feel or look clean. I then conditioned with their conditioner. This left my hair feeling plasticky. I towelled off my hair and then added leave in conditioner to the ends (which I always do) my hair felt strange, like it was stuck together or had too much hair gel in it or something. I tried to blow dry my hair and it just felt like a semi flexible solidly stuck together mess...like insulated cable! I had to immediately go and try to wash my hair again. I shampooed twice and conditioned once, spent extra time rinsing too, all with my normal products. I could not get the crown area clean. I styled my hair and went out as I was in a rush. There was just this bit at the back that looked super greasy/ full of product and felt sticky and awful once it was dry. next morning and some of my hair is looking dry af like straw . The middle and back looks lank and greasy and messy. I've washed again today (that's 3 washes since dye yesterday) and it STILL looks greasy/ full of product (it isnt). I have no idea what this has done to my hair but I won't use it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMhairie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colour awful residueGreat colour, great grey coverage. Good smell, nicely packaged. But a waxy residue remains in the hair after colouring. I had to wash my hair more than 10 times to get it out. Easier to use a different brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristia - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Too darkSpite of having filled out all the info and uploaded a photo on natural light, my color customization was too dark. I did not like the results because although colored my grey I now look older. It is darker than I use to have in a salon. I was quite clear that I would like to have more red added yet got more brown. Instead of having a dark brown with red highlights, my hair is awfully BLACK. And yes, I followed all the instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
It's okMy kit did not contain the classic shampoo, it had 2 classic conditioners in it. I followed instructions step by step, but my roots did not change color. The bottom half of my hair, especially where i had balayage highlights, dyed to the expected color. I do love the color, i just wish it would have been consistent from root to ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
not for mecan't match my color, washed me out went way way to dark for my liking ! Will not be reordering 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The new branding makes me sadI’ve been a long time customer. I have always loved the color and the customer service is spot on. But the new branding feels cheap. The labels look like they were printed on my old printer from about 10 years ago. The new shampoo and conditioner is just like any generic color brand you get at the drug store. What happened to the Heart Lock it? The old packaging felt unique and cool. I feel like I got sent a box of Clairol. I’m not leaving you because your product is solid. But I miss feeling like I was being sent something unique and different than every other boring drug store brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachael - We truly appreciate your feedback. We’re always looking for ways to improve our client experience. Before the rebrand, one of our taglines was “Mix. Match. Love.” but what we do is so much more than simply matching you to a pre-existing color. We craft an individual formula that’s made for you, and only you. And what we offer is more than just color alone; our team of in-house colorists offer guidance, advice, and support every step of the way. With the rebrand, we wanted to create a language and a visual identity that reflects our craft and the relationships we build with our clients. |