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Custom Color Set
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66,591 Verified Client Reviews |
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Surprise!On the first box I received, I had been sent an email that the color had been changed. I was clueless as too why. The first box that was sent, was sealed on so tight that it couldn’t be opened. The customer service lady was great and said there was an issue with the bottle tops and they would send a new box ASAP. Which they did but I never got all the special supplies I was told I would get when I first ordered and my replacement box didn’t have the “special other bottle and any extras”. After I did my hair (and this is not my first rodeo) my hair looked exactly the same just a little blonder. I have naturally red hair and red hair has attitude, so I waited. I did call customer service but the return calls were at terrible times nobody left messages, called back etc. After a few weeks it naturally began to fade but to a funky blond. Never happened before ever! My mom was a Master Stylist, I worked in her salon through high school and college..etc. Like I said I know rec hair is funky and both my girls are reds. They are sending another order in June but I am nervous. I still don’t know why my first order was changed except the photo might have been bad. I have uploaded a ton more but don’t know if I can deal with the light blond/ orange look. I have been having the guy who took over my moms salon (after she passed) look at it. But after so many years of my mom doing everything, I worry I just bought a really expensive drugstore box. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsPriscilla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark colorI like the Esalon hair color but it is always too dark for me. It also doesn’t keep the gray away for very long. The smell is nice and it seems less damaging to my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
New developer bottleI felt that there was less color with the new developer bottle as I barely had enough color to complete the process. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair color didn’t lastFor some reason this time around the hair color faded. Or rather didn’t last that long. I’m pretty grey now - usually lasts way longer... Carol Lee 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too DARKI hate it! It came out super dark, BLACK!!!!! I ordered a medium golden brown. It messed up my hair and feels like I couldnt rinse it out. At the end, my hair feels like it's greasy, ugly, and nasty! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIleana - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sticky businessI LOVE the color but it always has a tacky feel. I've followed all directions each time, even keep a clarifying shampoo on standby. This order was my last. I won't give it another try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great color - strong odorThe odor is severely triggering my asthma, but the color and cover is amazing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThis time the color was just not right... to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
ColorLast color was good but did not cover gray to well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Too redI am looking to go with blonde/gold. Also It seems that my grays come through within two weeks of coloring my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |