|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Not quite what I was looking forI was hoping to cut out some of the red and bring back more of my blond when I asked to change the color. The make up of the color guide sent looked right but it did not work that way 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HORRIBLE CHANGE OF PACKAGINGDeeply disappointed in the "changes" of the look and packaging of the products. Serious DOWNGRADE!!! Feel like I'm subscribed to an older person's 80s product. 😠 9 of 15 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristy - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
Didn't likeColor is way too red. Not even a dark mahogany! Not even close. I stressed the love of a dark rich color. Didn't get it. I have hot roots. Very unhappy with color. Ok, so I received a new adjusted color. Now its way too brown. More mahogany is needed. At least my roots aren't a hot red! See 2 new photos. One shows hot red roots the 2nd dark brown hair. I sent pictures of what I wanted. 0 of 0 people found this review helpful. Did you? |
|
Scared at first/turn out greatAt first I was not pleased with the color as it was too dark but I must say that after 1 week I have been getting really good compliments about my hair. So Stephano please disregard previous review and would like to continue with the original color selected for me if possible. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRuth - We're so happy to hear that you're enjoying your customized hair color! We will make sure to let your colorist know. We truly value your feedback and look forward to hearing from you again in the future. |
Very poor coverageHas not covered my grey hair at all will be going back to a box dye 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSandra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Felt damagingThis color looks good but made my hair feel really dry after. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Instructions are wrong and confusingI keep receiving instructions to do a root color and I don’t need a root color . My gray is not shown at the roots but in peices all in my hair so I need a full color instructions . And I want to color my hair black . It use to be black and I like it to be black again not dark brown . I told them I wanted it darker but they still sent me brown 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLauren - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Allergic reactionI had an allergic reaction and could not color my hair. I was also not impressed with the smell. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnna - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
I liked the color. I have mixed my own before.The one problem was because of grey roots on top of hair, roots were lighter. This was a more liquid type feeling to use and I really did not mind. Trying to decide what to use so roots and when color is all the same. So will be even with products purchased. Any suggestions would be helpful. Since using tablet and computer crashed. Not to save about uploading pictures for E salon. Help would be appreciated. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebra - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not what I was expectingWanted to lighten my hair and was told the lightest I could get was dark blonde. Which actaully kinda made my hair even darker. Plus it doesnt wash out at all and leaves my hair feeling like I have 10 lbs of oil dried on it even after the next day. I just washed my hair about 5 times when I was showering just to get it to feel somewhat normal again. I dont think I will be getting another shipment. It didnt work for me, I do appreciate the concept but hopefully others will have better luck than I did. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |