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Custom Color Set
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66,637 Verified Client Reviews |
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Expected MoreDidn't cover my light colours as promised. I had to buy at the drugstore another brand of hair colouring to do what I wanted to begin with 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGaby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I never Have any luck .. and I tried this timeDid not change delivery date but somehow it got changed , and I got something I didn’t like the first time .. I canceled my order , can’t have your company sending me stuff when ever they want .. still don’t have the color right .. I’ll just go back to the hair store , stinks cause I got charged 2 on the early for I color I didn’t like or would use . So basic,yet I threw it away ... shame on me for believing in you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Absolutely livid. Do not buy.Sent me a bottle for my roots and a different bottle for the rest of my hair. Now my roots are light brown and the rest of my hair is dark. I'm crying and so pissed for even giving this a try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom Color SetIt made my scalp itch. I'm not comfortable using it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange and yellow brassThe bass color I was given turned my hair brassy orange and yellow. Very disappointed. The packaging and instructions were great. Very easy to understand. This is my second attempt at a base color from esalon and they were both wrong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy - Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The Developer was not sealed correctly and leaked all over my box w/accessoriesThis is my first box of the new design/product and the developer was not sealed properly. The seal while intact, the screw top was not and leaked all over my stuff. The box was a soggy mess and developer was everywhere. Not to mention I lost half of my developer. I normally rave about you guys but so far with the new product/design, very unhappy. And I requested twice before that my color be changed and I was sent the wrong color. You used to have great customer service and call anytime I had a color change (which has been maybe 3 times in 4 years) I've sent 2 messages and heard nothing. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We never like to hear that our customers are unhappy with their color or our service, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover greysDidn't cover my grey very well and was a bit too light and too golden. Wanted a darker ash tone. Hope the change of colour will help cover my grey better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not for site publication - but I can't find your contact informationI usually like the color and experience with eSalon. This package however is seemingly unuseable - I can't open the developer no many how many jar openers I try. It seems fused together somehow. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCara - Thank you for your feedback. We apologize for the disappointing experience you had with the color cap. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
2nd order not like the 1st...This time the color did not last. Gray hair came back within 1 week. Disappointed but I will try one more time, my 3rd because the 1st time color was beautiful, lasted and my hair felt so soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need to fix the waxy residue!I have washed and scrubbed my hair SEVEN times since coloring it yesterday, I am unable to remove the wax residue on my hair. This should not be the case. The color looks wonderful, however, I cannot deal with the waxy feeling! I can barely get a comb through it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |