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Custom Color Set
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66,637 Verified Client Reviews |
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Residue left over after coloringHello. I tried these products four different times in hopes that the residue that is left over would not be in the next mixture. Sadly to say that I just colored my hair two weeks ago and it took three washing for the strange residue to be out of my hair and my GREY HAIR came back after three washings. I am done. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBella - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My custom colorI found that it didn’t do anything to my hair. I was very disappointed. I will not be buying more 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't lastMaybe my hair is growing too fast, but it seems like the grey came back after 2 weeks. Now, it's bad. I wash my hair every other day, with color safe product. For this next order, instead of a demi, can I get it in permanent? Also, I need to lighten up my hair, it's been died very dark brown, almost black with semi permanent from the store a few months ago. I see that the golden brown I'm getting from you is taking, but still see a huge split in between the 2. Just for this time, I need something that will lift and lighten my old color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Expected MoreDidn't cover my light colours as promised. I had to buy at the drugstore another brand of hair colouring to do what I wanted to begin with 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGaby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I never Have any luck .. and I tried this timeDid not change delivery date but somehow it got changed , and I got something I didn’t like the first time .. I canceled my order , can’t have your company sending me stuff when ever they want .. still don’t have the color right .. I’ll just go back to the hair store , stinks cause I got charged 2 on the early for I color I didn’t like or would use . So basic,yet I threw it away ... shame on me for believing in you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Absolutely livid. Do not buy.Sent me a bottle for my roots and a different bottle for the rest of my hair. Now my roots are light brown and the rest of my hair is dark. I'm crying and so pissed for even giving this a try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom Color SetIt made my scalp itch. I'm not comfortable using it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange and yellow brassThe bass color I was given turned my hair brassy orange and yellow. Very disappointed. The packaging and instructions were great. Very easy to understand. This is my second attempt at a base color from esalon and they were both wrong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy - Thank you for your feedback on your color. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The Developer was not sealed correctly and leaked all over my box w/accessoriesThis is my first box of the new design/product and the developer was not sealed properly. The seal while intact, the screw top was not and leaked all over my stuff. The box was a soggy mess and developer was everywhere. Not to mention I lost half of my developer. I normally rave about you guys but so far with the new product/design, very unhappy. And I requested twice before that my color be changed and I was sent the wrong color. You used to have great customer service and call anytime I had a color change (which has been maybe 3 times in 4 years) I've sent 2 messages and heard nothing. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We never like to hear that our customers are unhappy with their color or our service, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover greysDidn't cover my grey very well and was a bit too light and too golden. Wanted a darker ash tone. Hope the change of colour will help cover my grey better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |