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Custom Color Set
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66,591 Verified Client Reviews |
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Completely wrong colour for meAs much as I loved the anticipation and actual presentation of receiving my bespoke colour with complete kit, I was not happy with the colour. Described as light brown copper, I’m left with medium dark brown with a hint of red warmth. I followed instructions to a T and so disappointed after years of maintaining a bright beautiful vibrant red/copper colour, I’m left with a mundane brown. The colour didn’t even take to all of my hair so what’s worse is there are some very noticeable patches. Not something I’m willing to take responsibility for after in excess of 10 years home colouring, I know my own hair. Really disappointed, I’m not sure how I will get my hair back to its normal red colour. Will be cancelling subscription unless a lighter colour can be created free of charge for me quickly to resolve this colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
ColorI never had a hair color oxidize so quickly as this dye did. The brand I buy at the drugstore lasts at least 5 weeks. Yours started oxidizeing within the second week. Very unhappy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I won't be using this color againWhile I am please with my hair color, I was completely freaked out about the texture of my hair after I shampooed and dried. My hair felt like with was still wet and had a waxy, gummy feel. I looked on the website and could not find FAQs on the website and only found the solution once I googled e-salon gummy hair. It was there that I discovered an answered question on another website that suggested trying a clarifying shampoo. The shampoo worked but cost me an additional $8. This was an interesting experiment but I think I'm headed back to the salon for my next color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color reviewThe color came out a bit red instead of the "purplish" tint I was hoping for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Thick, greasy textureI’ve been using Esalon off and on for about 4 years. Something (a new formulation?) has left my hair hard, greasy, and difficult to dry. My hair wouldn’t dry after coloring. It was still wet the following morning, so I re-washed it, hoping to remove whatever was causing the heavy, greasy texture. It’s not at all soft or silky as it used to be. It still looks greasy, wet and heavy after re-washing. The color is good, but I don’t know why it feels so wet and heavy. 33 of 40 people found this review helpful. Did you? |
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Response From Our ExpertsKrys - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
LIGHT BROWNAfter being recommended to go for dark brown by the colourist I disagreed and said I think I should go for light brown. Thank goodness i did because the light brown turned out very dark chocolate. I then had to have it bleached to lift the very dark brown .Also after all the hype about e salon colours being better quality than shop bought colours there was absolutely no difference and the colour was dull and flat.. In fact my hair felt much better and less brittle using Garnier. Not impressed and cancelled subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair sticky and too darkThis is my second time dying my hair through eSalon and my experience is very different from the first. The first time, everything went well except the color was maybe just a little too red, no big deal. For this next round, I asked that the color be a bit cooler / lighter. Well, now I’m here with dark brown hair that feels like it has honey in it. I’ve washed my hair 3 times and I can’t get it out. I can barely brush my hair or get my fingers through it, it gobs together in one big mess and feels disgusting. I keep trying to brush it out but I’m just ripping more of my hair out. I don’t know what to do. But I won’t be using their hair dye again and I would like a refund. Update: For anyone else that experiences this, the Neutrogena Anti-Residue Shampoo worked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
RayneThough a little darker than i wished and not quite the colour i wanted...i would give this company another go...am not disappointed my hair feels and looks nice..just want the next colour to be perfect. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRayne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not enough color to completely finish my hairI recently cut my hair shorter about 2 inches shorter, and still I found that I didn't have enough color to completely finish my hair. It's very disappointing. I don't mind the packaging changing, but it seems like we're now also getting less product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPat - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI think I didn’t have enough or I need to leave in longer because it only got rid of gray at the top of my head. The underneath layers still have gray. And as always, it makes my hair a little bit darker instead of lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |