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Custom Color Set
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66,637 Verified Client Reviews |
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Wrong colorThe color was darker than my natural hair color and darker than I had wanted to go. When they suggested the personalized color, I thought it might be too dark but I went along with it as I had never used the product before and didn't what my color was. It did cover all my whites but I don't like how dark my hair is now. I don't know how to go lighter after going darker than what I am naturally. It's only been 10 days so I have yet to find out how long the color will last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJei - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Gray doesn't stay coveredI loved the color but didn't like that the Gray came popping right back out after less than 2 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRochelle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waxy gunkI cannot get this waxy residue out of my hair. I shampooed FOUR times after applying the color and still cannot get it out of my hair. I wish I could attach pictures. Trying to blow dry it was even worse! Soooo disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuli - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
roots were much too dark compared to endsRoots much too dark. The two colors did not blend well. Disappointed in results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not work for meNot for me. Still too light at the roots. Also, I did a one time order, why am I being sent another??? Please take me off your autoship ASAP!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMinita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NOT GOODthe color is very dull, I don't like it at all. Do not send anymore, I did not sign up for auto shipments.I tried it once and do not want any more shipments; If I do, I will not pay for it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
ColorWell I was looking for red it turned out BROWN, DARK BROWN boo hooo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AverageLeft hair brassy, I dont like brassy, am looking for a dark blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
I didn't like how it made my hair dryerI though it would be better than the ones I bought at the store but no it was the same 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
To lightIt was to light and did not last but a week and a half! Was not happy at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |