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Custom Color Set
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66,754 Verified Client Reviews |
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Disappointing hair colorI was very disappointed in the hair color that I received from E Salon. First of all, I very specifically said that my roots were hard to cover. The color that was sent gave me an orangy color at the root and is already starting to fade and it's only been a week! The base hair color was supposed to have a tint of violet and I see NO violet color in my hair. And when I made the order, i was made to believe that I would be receiving 2 bottles of hair color.... 1 to use right away and one for later use. Not the case. E Salon sends one bottle for the roots and one bottle (the free one) for the ends. So am i to assume that IF (big IF) I make further purchases that I will have to purchase 2 bottles each time? One for the roots and one for the ends? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana- Thank you for sharing your feedback. We apologize for any confusion regarding our service. We see that your colorist has already reached out to you regarding this matter. If you have any further questions please don't hesitate to give us a call or email us. Again, we are sorry that you were not totally satisfied with your eSalon experience. |
Extremely DisappointedDid not get a color even close to what i desired. Wanted a purple brown, got Black with purple like reflection only when in direct sunlight. Left my hair very dried out even after conditioning throughly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re sorry that you were disappointed by the results of your color application. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Different colorThe first time I ordered my hair color I had amazing results. The 2nd time was not good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Salon quality productThis colour really lasts (I only colour my hair 3 times a year) and does not affect the condition of my hair at all, rather it enhances it leaving it soft and silky. The colour looks really natural and the best compliments I get are from people who had no idea I coloured my hair !! 0 of 0 people found this review helpful. Did you? |
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Great Hair Colour.Great Hair Colour excellent match for my hair, does keep colour and has not faded like other brands I have used in past.everything you need in the box with easy to follow instructions well pleased uk customer, 0 of 0 people found this review helpful. Did you? |
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Great colorI love my new color and think I will probably keep it for a while. 0 of 0 people found this review helpful. Did you? |
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Great colorThe best my hair has felt after coloring. 0 of 0 people found this review helpful. Did you? |
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Happy customerSeriously, I am most satisfied with your product and your customer service. Been using your hair color for nearly a year now, it lasts well and is convenient to use. Tried a local salon, it took too long and the color did not last as well, my wife said after two weeks my hair got orangey, but not with e salon's product. In fact it lasts pretty well for 6 weeks and when it does fade if I go further than six weeks my hair goes natural not some funky orangey color. Customer service is most appreciated, my first product was a bit too dark for me, they helped me customize it so it is close to what my hair used to look like. Now if you can do something for the wrinkles on my face, I would really be a customer for life! Only joking. Ken 0 of 0 people found this review helpful. Did you? |
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So convenientI just love this product and have recommended it to all my friends and family. 0 of 0 people found this review helpful. Did you? |
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The color made for meThe color blended for me is natural looking and keeps looking great even in the Florida sun. 0 of 0 people found this review helpful. Did you? |