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Custom Color Set
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66,637 Verified Client Reviews |
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BummedI loved the color I was getting when I started this plan. This last one I just got didn’t come out the way It usually does. I’m so bummed about it because I loved it and now my hair is bright red. Not the normal color. I’m not sure what to do. I really don’t want to dye it again. Like I don’t want my roots to break because of so much product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTori - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Please dont send me this product again.I have not used the product yet, and did not alow you to send more. Stop shipping more until I ask you to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Fading quicklyColor is starting to fade after just six shampoos. Blue highlights were not noticeable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
DissatisfiedAsked for color to get rid of purple tint...It did NOT,...followed directions to a tee, and in three weeks it needed to be colored again...asked for highlighting, did not have anything... CANCELLING MY ACCOUNT. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
colorcolor has really died my hair and its a few shades to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYnonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
RootsI reciently used dark blonde copper dye in my hair. My roots till about 3” seem to be darker then the rest of my dyed hair. Is this normal? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Color is Great, but hard to rinse outI love the color, it covers the gray well after my new instructions had me leave on longer. I’m doing roots only & works great with my existing color (from salon). The only downfall is that when it’s time to rinse out, the product gets very gummy and I have a very hard time getting it out (worse this time than previously). I rinsed for 5 minutes, gave up and added shampoo. Rinsed, conditioned & towel dried; only to discover weird gummy feeling still in my hair! Got more shampoo & tried again. After rinsing & towel drying, started blow drying my hair and still not all out of my hair! Due to this, I won’t be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Cancel orderI want to cancel my order. Not only was color way to lite but it dryer my hair out extremely bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Super dark, lacked gray coverage and faded in 2 weeksI really wanted to like this but it came out HORRIBLE! I had to spend a couple hundred at the salon to fix this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Dissapointingit wasn't anything like the colour it was meant to be and it faded after about a week. On the plus side no roots as it was exactly the same colour as before within a few weeks. No easy way to change the colour for next order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |