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Custom Color Set
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66,591 Verified Client Reviews |
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colorcolor has really died my hair and its a few shades to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYnonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
RootsI reciently used dark blonde copper dye in my hair. My roots till about 3” seem to be darker then the rest of my dyed hair. Is this normal? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Color is Great, but hard to rinse outI love the color, it covers the gray well after my new instructions had me leave on longer. I’m doing roots only & works great with my existing color (from salon). The only downfall is that when it’s time to rinse out, the product gets very gummy and I have a very hard time getting it out (worse this time than previously). I rinsed for 5 minutes, gave up and added shampoo. Rinsed, conditioned & towel dried; only to discover weird gummy feeling still in my hair! Got more shampoo & tried again. After rinsing & towel drying, started blow drying my hair and still not all out of my hair! Due to this, I won’t be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Cancel orderI want to cancel my order. Not only was color way to lite but it dryer my hair out extremely bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Super dark, lacked gray coverage and faded in 2 weeksI really wanted to like this but it came out HORRIBLE! I had to spend a couple hundred at the salon to fix this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Dissapointingit wasn't anything like the colour it was meant to be and it faded after about a week. On the plus side no roots as it was exactly the same colour as before within a few weeks. No easy way to change the colour for next order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color irreversibly wrong and would not refundI ordered a color that was lighter than my natural hair. The colorist suggested a different shade that ended up being darker than my hair. There is no way to go lighter through esalon's system so I ended up having to go to a salon to get the results I wanted. esalon would not refund my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never get the same color twiceWhen I first started the color was really nice and gradually kept getting darker. I sent pictures and emails and by the 3 rd time decided if they can't mix the right ingredients together to produce the first results its not worth it. Also your hair really does dry out, the products are very disappointing for the price, better to go to the salon and get what you pay for! Go with the drug store brand you will be happier!!!! and that color is consistent! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJena - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great grey coverageThis product does great grey coverage. The only thing I didn't like was the color I chose so that was my fault 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorPrefer more copper orange. This was very brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |