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Custom Color Set
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66,754 Verified Client Reviews |
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Nothing above previous brandsThe process was good but the product does not last an extended amount of time as merchant advertise. My color last maybe 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedI'm really confused why the directions were so adamant that I only cover and process the roots then simply rinse through and leave on the rest for 1 min. The result is the middle and ends of my hair are yellow because the red in the last dye has rinsed out while my roots are a pinkish color. The root color is close to what I wanted but the effect overall is that my hair basically looks unchanged and washed out. I plan to call to get my money back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested in your phone call. Again, we apologize that you were dissatisfied with your experience. |
not Happy with this Change!I did enjoy the initial darker mahogany adjustment to my initial shade but it proceeded to change and to lighten quickly and now is too brassy. Brassy is not something I enjoy. Highlights are still visible but overall I am not pleased. I wanted to move to a slightly darker shade that remained and can't wait to correct this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I just love the product need a bit more redI love this product just need the color adjusted to a bit brighter with more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're sorry that your color was not as red as you expected. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
It wasn't as dark as I thought it would be!It wasn't as dark as I thought it would be and I didn't get the grey coverage I needed either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
brilliantNice colour, easy to apply, no overpowering smell and delivered to your door! 0 of 0 people found this review helpful. Did you? |
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First time!!I love my hair and since the grey has become more and more I was finding it harder and harder to get a good result. So I decided to chance it and try your product. I have used it this morning and I cannot believe how amazing it is. I am over the moon with the result. Brilliant colour and it feels so soft and bouncy. Shines like the sun. So so so happy ☺️ 0 of 0 people found this review helpful. Did you? |
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Long lasting color!Longer lasting coverage and I always get compliments on the color !.. doesn't look like your grocery hair dye ! 0 of 0 people found this review helpful. Did you? |
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Love it - recommend esalon to all my friendsI have been using esalon for several years now and am amazed how consistent and long lasting my color is. I used to pay over $100 to have my hair colored and it was always a guess as to how my color would turn out. I am not guessing any more. My color is the same, time after time. Love their other products to. Getting ready to try the root touch up. 0 of 0 people found this review helpful. Did you? |
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Perfect!I LOVE this hair color! It volumnizes, the entire time, it does not fade, my hair is soft yet full. It was easy to follow the directions and use. Its a salon look and feel without going to a salon! I highly recommend this product! 0 of 0 people found this review helpful. Did you? |