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Custom Color Set
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66,637 Verified Client Reviews |
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I don't recommend.I received the product and I was so excited to use it. The packaging was cute However the finishing results weren't as cute.. I wanted an ashy brown and ended up with a brown. A reddish brown .. I'm so disappointed I had to go to a hairdresser to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWiam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough colourHave used this a few times the first time it came with enough colour to do my whole head but the last few times there hasn’t even been enough for my roots never mind 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOrla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't listen to my feedbackI let my colorist know that my gray wasn't being covered well to blend with the rest of my hair. Nothing about the process was changed, just a bottle of color for the ends was sent. This definitely did not solve the problem of my gray being lighter than the rest of my hair. Pretty bummed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not quiteI carefully chose colors, what my hair is naturally, it's current color, and what I wanted it to be. The product was easy to use. But, when I was done, my hair was the same color as it was when I started. Very dissppointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehColor was nice but didn't touch any of the few grays that I have 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not Red EnoughMy hair turned out to be more brown and orange-red. I wanted it to be more purple auburn red. I have requested a change in the chemistry of the color and also bought a purple tint which I hope will help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaTonya - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Collateral damageMy coarse hair felt damaged after use & I will not reorder. A second Order was sent way before the 9 weeks between coloring I indicated on the Questionnaire & I won’t be using it . I’d like a full refund - 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel my accountI didn’t realize this is an automatic shipment. I hated the hair color it was like Ronald McDonald red and then I got more of it not realizing I signed up for life. Please cancel my account. I hate your product. There was no permanent cancel under my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No better than drug storeMy hair was still patchy colored...I noticed zero benefit from drug store... Faded just as quickly and my hair was still dried out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Great Gray CoverageThis is the best gray coverage I have every seen. However, while the color looks great for about 2 weeks, week 3 it lifts to an ugly redish brown. My roots are the exact color that has been mixed for me, and I don't need to color every 3-4 weeks. The lift, or wash out, of color is just as bad as other store bought color. It make me want to color more frequently. Not sold on this yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |