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Custom Color Set
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66,591 Verified Client Reviews |
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Difficult for vibrant red headsThe color you sent me is too blonde again. I don’t want blonde/orange roots - I just want the root color to look more like the vibrant red you sent me for my ends in my very first box. Also I have WAY too much hair for 1 bottle. The refresh bottle that I receive each month says it should refresh my roots and my ends, that’s a joke. The color on my ends fades so fast that getting one bottle every 4 weeks for just the roots is just not going to work for me. Maybe this isn’t the right product for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Dye too runny.Made such a mess of my bathroom. The dye is too thin and runny. The brush supplied in kit is inadequate, it spotted black dye all over myself and bathroom. Please do not send any more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Damaged boxUnfortunately, i was supposed to receive a touch up box last month; however, it never came. I just received my second box, and it came damaged with the hair colour leaking and getting all over the other products. First time this has happened, but still disappointed.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - We never like to hear that our customers are unhappy with their service, which is why we have a Color Happiness Guarantee! We have reached out to you via email to find a remedy for this issue. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Hair color Too redThe hair color I got was way too red. I picked a copper brown. Not happy with it. The red is not even a pretty color red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wouldn't recommendColor took over a month to come in the mail and the color wasn't what I ordered.. Never covered grey at all. I didn't ask for another order and looks like they are sending one anyway. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEve - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My hair is 2 different colorsI have tried this at home a couple times- my roots and top of my head come out a strawberry blond and the rest is a very light blonde which is what I want my top to be. I’m going to a professional to get it fixed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ok dyeDye started rinsing out, even though I followed the instructions. Does look better then store bought at first, then after a week, it starts washing out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadelaine - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Did not likeThis was way too dark. Had to redye my hair... Never want this color again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
It was pretty goodIt is a little too light. Just a little. Otherwise it was easy to apply. Doesn't seem to be holding up as well as my salon colors do as the gray is showing through after just three weeks vs the five I generally get (due to hair growth). I will try the second batch I just received and apply heavier in the problem spots in the event it was my application not the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Bottle leakThis is the first time that there was a leak on the develop bottle and not working properly when I tried to use it and lost some cream/liquid already so didn’t have enough for my hair. I will continue to get another shipment, but if the bottle leaks again then I will stop my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDevi - We’re so sorry to hear that your order arrived damaged. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution! Keep an eye on your inbox for more details. |