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Custom Color Set
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66,772 Verified Client Reviews |
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Custom colorCovered greys and did not fade...Wonderful product.. 0 of 0 people found this review helpful. Did you? |
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Best hair coloringI stopped using e Salon and my husband suggested I go back because my hair is better when using it and he likes the color better 0 of 0 people found this review helpful. Did you? |
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there was no purpleI wanted a color that was dark as my nature color is dark, but I was wanting to picking up the purple/ violet as I had lighten my hair so right now when I went back to my darker color would be the perfect time to do that. it did not do that it just went dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
GREAT COVERAGE & COLORThe only reason it doesn't get 5 stars is that I didn't get the exact color I wanted. This however was on me as I was unsure of the coloring. Next time I am getting my other choice 0 of 0 people found this review helpful. Did you? |
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3rd times a charmAfter explaining to esalon that I was not interested in their product because I didn't like the colour after 2 tries, I gave them another chance. I received the new dye and was disappointed because it looked very light and the description was light brown. I had said I wanted darker and more red. Well, when I dyed my hair last night the colour turned out perfect. I'm very pleased. I don't know if I will get it again because it's too expensive. But they gave me an offer I couldn't refuse. 0 of 0 people found this review helpful. Did you? |
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Very satisfiedQuality was good, but color needs tweaking 0 of 0 people found this review helpful. Did you? |
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Very naturalPeople never believe me when I tell them I color my hair myself! 0 of 0 people found this review helpful. Did you? |
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Too lightI tried numerous times to get my usual color changed to a darker, ashier blond. No response came back to me. Color is good otherwise but it appears that any directives made to colorists goes unheeded. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
A work in progressThis is my first change in color. I am naturally a medium blonde and have recently decided to go darker. More medium brown. This time I decided to go a bit lighter with a better tone. Still seeing too much red. Will try one more time and then it might be time to have a person to person meeting with a stylist. The packaging is always good and the stylists are always helpful. Just hard to get what you want over the internet. 0 of 0 people found this review helpful. Did you? |
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grayGray hair around my temples appeared within a week, even with following directions. I focused so much on roots as directed that it took over a week for my scalp to be dye free. Not sure I'm going to continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |