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Custom Color Set
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66,793 Verified Client Reviews |
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Easy to use but wrong colorGreat instructions and easy to use but I don't love the color. It turned out a brassy red. I wanted less red more of a golden brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We apologize that your complimentary reformulation did not turn out as you expected. We hope to work with you to provide a color that better suits your needs. |
I didn't have enoughI didn't have enough for all my hair. I have long thick hair and expressed my concern that it wouldn't be enough but was assured it would be more than enough. It's was not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - Thank you for sharing your feedback with us, and we hope you accept our apologies for any confusion. We agree that your hair would need several bottles for an allover application, but the order we most recently sent to you was a single bottle application for your roots only, per your Personalized Instructions. Again we apologize, and we hope this information is helpful. |
DisappointedThe haircolor doesn't fully cover the grays at my temples and near ears, and it washes out completely within 2-3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Worst color mix yet!!!I am sorry, but will have to cancel any further orders. This is just not working for me. This last color mix that you sent me, turned out to be a bright ugly maroon red, which I hate. don't know how to tell you exactly what I want. I went back to my regular brand. I know what it does. Although it does change each time too, but at least it does not come out bright, bright red. Please cancel any further orders. Thank you for trying! 0 of 0 people found this review helpful. Did you? |
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Not covering GreyI'm not having success getting the hair color to cover the grey hair .. I am cancelling all future orders .. Thank you Taryn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaryn - We’re sorry to hear that your hair color has not provided the gray coverage you've expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
WonderfulSo easy as great coverage, and a natural look. 0 of 0 people found this review helpful. Did you? |
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Beautiful RedMy favorite thing about me is my beautiful red hair....all my life people loved my hair color, so when I started getting more gray, I was sad....I had never dyed my hair until I turned 40 something...I was scared of hair color from the stores and it cost too much to go to the salon.....I heard about esalon, and I wanted to try it.....I got as close to my original hair color as I could....I love it! I really can't tell the difference! 0 of 0 people found this review helpful. Did you? |
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Best hair color everEsalon, by far, hair color is the best out there. I am just amazed @ the natural hair color mixed. The hair color is so close to my natural hair color that it is daunting! Even my hair dresser indicates that my hair color is absolutely beautiful! I love it! 0 of 0 people found this review helpful. Did you? |
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FantasticLove the color. Get tons of compliments! 0 of 0 people found this review helpful. Did you? |
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Great grey coverageOne of the best colours I've used for covering grey hair to blonde. 0 of 0 people found this review helpful. Did you? |