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Custom Color Set
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66,772 Verified Client Reviews |
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Hair colorIt works good for about a week / week in a half then the gray comes back through. Thought it would last a little longer 0 of 0 people found this review helpful. Did you? |
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OMG!I finally found the color I had 30 years ago!! I litarly just finished blow drying! REMARKABLE!!! I'v gone from salon to salon for perfect gold tint I had as child, no more top dollar hair dyings for me! 0 of 0 people found this review helpful. Did you? |
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new colorYou adjusted the tone of my color and you nailed it... I absolutely love the new color! The packaging of the product is, however, very excessive and unnecessary. We have enough garbage to dispose of. Please give me less to put in the trash! 0 of 0 people found this review helpful. Did you? |
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Not the color I expectedIn my last letter I asked the team to make my color little bit more ashen. Unfortunately, the color that I've got was more reddish than usually. Beside that, the product is great. 0 of 0 people found this review helpful. Did you? |
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Good colorHello, and use the color formula that sent me. The color is fine for me, preferably I like a little red, but okay ,, I did not like very strong uf chemical, but my hair till now does not have any change 0 of 0 people found this review helpful. Did you? |
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REFUND ASAP!I am VERY DISAPPOINTED! This dye didn't work for my hair!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKshisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
ColorIt's hard to wash off. The color is great but I need to do about 4 washes before my hair is back to being soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAurora - Thank you for your feedback. We apologize for the disappointing experience you had with rinsing the color from your hair. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection! |
Easy to use but wrong colorGreat instructions and easy to use but I don't love the color. It turned out a brassy red. I wanted less red more of a golden brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We apologize that your complimentary reformulation did not turn out as you expected. We hope to work with you to provide a color that better suits your needs. |
I didn't have enoughI didn't have enough for all my hair. I have long thick hair and expressed my concern that it wouldn't be enough but was assured it would be more than enough. It's was not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - Thank you for sharing your feedback with us, and we hope you accept our apologies for any confusion. We agree that your hair would need several bottles for an allover application, but the order we most recently sent to you was a single bottle application for your roots only, per your Personalized Instructions. Again we apologize, and we hope this information is helpful. |
DisappointedThe haircolor doesn't fully cover the grays at my temples and near ears, and it washes out completely within 2-3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |