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Custom Color Set
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66,637 Verified Client Reviews |
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Too small!!These bottles are really small!! 0 of 0 people found this review helpful. Did you? |
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Confused to receive the incorrect color againI was really disappointed with my most recent color set. I have ordered three different times so far: the first time, the color was not exactly what I was looking for (but the directions were easy to follow, the product was of good quality, and I was happy with the results for the most part), so I left notes for the next shipment; the second color set I received was perfect! I could tell that the colorists read and considered my notes, and sent me exactly what I was looking for - I was stoked! For some reason, this third set I received was a similar color to the first again...and the directions advised me to color ONLY my roots, then pull color through the rest of my hair at the very end. I was glad that I decided to pull color through a bit sooner than that, because when I was finished washing and drying my hair, my roots were definitely a different color than the rest of my hair (and not even the color I was hoping for). :( I was really thrilled with my results from the second order I placed, and want to continue with that exact formula every time. If we could ensure that, I would be a happy and return customer! Thank you for your help with this!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not sure what happenedAfter my recent color with the new packaging the texture of my hair was not right. Usually my thick hair becomes silky and this time it was like I could not get the product out of my hair. It took several washes to get it to the after color texture I am accustomed to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
It wasway to dark .. I have been coloring my hair for the last 30 years so I kinda know the process by now. The product was good and had ease of application however, the color itself was way to dark. It does not have any high or low lights on it, it is just uniform monotone color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Absolutely hate the colorI totally hate the new color and will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI asked for an adjustment to make it lighter w more red or violet but it was just dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAriel - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
No, just noThe color did not turn out as expected. The end result looks brassy. I hate it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I hated itIt was a lot lighter, I hated it and no longer want to use this service, but funny enough I am having a hard time finding a place to cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkI asked for the color to be lighter this time still way to dark. If I can’t get the color I really want I won’t order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
It's ok for the priceIn the beginning I really liked this company, but for some reason, the last 3 times, it takes me over 30 minutes in the shower to wash it out of my hair (and I usually still can't get it all out until round #2). It makes my hair feel all clumped together for the rest of the day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |