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Custom Color Set
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66,655 Verified Client Reviews |
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Did Not Cover My GrayDisappointing. Messy and resulted in little noticeable improvement. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
ColorI have medium blonde hair. I follow the exact instructions for the copper cover. After processing, the only difference was a few strands of copper hair. Please cancel any further shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Something went wrongI followed all the instructions and this was more brown and less reddish brown. So now my hair is brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Root touched upI followed instructions and it didn’t fully cover the gray. I will have to touch up again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Took me 3 days to get it washed out of my hairIn filling out the questionnaire an saying that I have long thick curly hair I was excited because i thought that i would be sent enough product to color all of my hair and and whatever else would be enough. The shampoo and conditioner packets were maybe 1/2 a tbsp and did not even begin to cover my hair. This product is so waxy, day one my hair looked like i hadn't washed in in a month! It was heavy and greasy, day 2 my roots,were still clumpy and greasy and my ends looked like crap. Finally after 3 days I think it is all rinsed out, I'm not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerri -We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
ColorThe color does not stay on roots very long it seems like I get two weeks and then the gray starts coming out on the roots.its very upsetting. This is my last order . Please send now and I don’t want anymore. I want to cancel my contract. This is the last order. Send now please and I don’t want anymore orders. Thanku 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not Happy At AllProduct was very runny. Making it hard to apply with a brush/bowl set. Better designed for bottle application. Color selected was a Blonde with Copper. It was to take my very light blonde hair and make it a bit more of a strawberry blonde. I got mid level brown almost auburn. I'm VERY disappointed in the color. It will take months for this to fade out, or risk damaging my hair to strip or bleach it back to normal. This was a waste of $40. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Darker than expectedMy hair prior had a at home dye treatment that faded to coppery red. I wanted to get back to my natural color, which is a dark brown. I did my hair last night and the color looked almost black (which I am ok with), but that damn red is still there too. Was hoping to get rid of that completely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Results were not as expectedI used the color chosen for me, and my hair is still a reddish tone. In my opinion, this color did not help. I was advised to use a color with ash in it. Not sure if this was neutral. I have brassy tones to my hair as I did before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not impressedThe smell was awful, there wasn’t enough color for my long hair, my hair felt terrible after using the shampoo and conditioner, and the color faded pretty quickly to show my previous highlights. Not for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |